Office Assistant 2

Administrative Professional

As an administrative professional with proven customer service and office administration experience, you will have the unique opportunity to be a part of a team that supports the Energy Assistance Program with application processing. You will help customers in person and on the phones, answering questions, completing applications, and processing requests as residents of Pierce County seek assistance with their heating bills.

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county's community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of lifefrom early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survivebut thrive.

Bring in your customer service and modern administrative practices, along with a "can-do" approach, and you will thrive in this role. We are looking for someone who can communicate effectively with audiences of various social, cultural, ethnic, educational, and economic backgrounds and maintain professionalism with the public and fellow employees, even in stressful and unpleasant situations. Multi-taskers, those who are computer savvy and quick learners, will be successful in this environment. Must be reliable as well as have an attention to detail to produce accurate work.

Learning will involve close interaction with team members, as well as continual professional development courses. Pierce County offers professional development, robust online learning, and other training opportunities throughout your career to ensure your success.

Core daily responsibilities include:

• Organize, maintain and retrieve information and documents from files and records.
• Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.
• Take minutes at meetings. Operate standard office equipment such as copiers, typewriters, personal computers or word processors, postage machines, calculators and recorders. May verify, code and proofread input and output data.
• Assist in the compilation and evaluation of data to meet defined objectives.
• Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. May also provide information and advice in response to questions raised by the public served.

To be considered for this opportunity, please:

• Complete and submit a detailed online Pierce County Employment Application.
• If you have a question about this opportunity, please email the Recruitment Team.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

At Pierce County, diversity, equity, and inclusion mean commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.