Home Warranty Coordinator

Job Description

Job Description

Work Type: Full Time, Onsite, Direct Hire
Compensation: $55-60k/year
Benefits: Medical/Dental/Vision Insurance, PTO/Sick time, 401k

Responsibilities

• Serve as the primary point of contact for homeowners regarding warranty and repair requests.
• Receive, review, and coordinate homeowner warranty claims.
• Schedule inspections and repair appointments with homeowners, technicians, and subcontractors.
• Evaluate repair requests to determine warranty eligibility and communicate outcomes to homeowners.
• Process work orders and coordinate warranty repair activities.
• Manage subcontractor schedules and ensure repairs are completed according to warranty obligations.
• Follow up with homeowners to ensure issues are resolved in a timely and professional manner.
• Maintain positive relationships with homeowners, subcontractors, and internal teams.
• Support compliance with company quality standards and customer service expectations.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related customer service, administrative, scheduling, or coordination experience.
• Proficiency with Microsoft Office Suite and email applications.
• Ability to learn and utilize warranty applications on a smartphone, tablet, or laptop.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities and work effectively in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to build rapport with customers and vendors.
• Ability to work overtime as needed.
• Previous customer service experience preferred.
• Experience coordinating schedules, managing service requests, or working with contractors is a plus.

Pay Details: $55,000.00 to $60,000.00 per year

Search managed by: Haley Bosco

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.