Remote Customer Service Specialist (Ecommerce) (Remote)
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Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience . This role combines hands-on support with process improvement and automation. Key Responsibilities: Respond to customer inquiries via email, phone, and chat Assist with orders, shipping, returns, and product questions Manage shipments using ShipStation Troubleshoot delivery issues and order errors Process refunds, replacements, and updates Answer reviews AI & Automation (Key Part of Role) Identify repetitive customer questions and patterns Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) Create and refine response templates and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements: 1–3 years of eCommerce customer service experience Must be proficient in ShipStation Strong written and verbal communication skills Comfortable handling both calls and high-volume email support Interest or experience in AI tools, automation, or process improvement
Vacancy posted 1 day ago
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Chesapeake, VA1 day ago $15 per hour
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New York, NY1 day ago $26 - $36 per hour
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Redondo Beach, CA24 days ago$50k - $60k
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Plano, TX3 days ago - ...profitability-focused software toolingempowering eCommerce merchants to grow faster while staying... ...potential into AE, Partnerships, or Customer Success. What You'll Do: Outbound... ...vision insurance Flexible PTO and remote-friendly setup Career development support...Remote workDaily paidFlexible hours
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Denver, CO1 day ago- ...Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting. The role emphasizes outbound outreach, HIPAA-compliant handling...Remote workWork from home
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Union City, TN1 day ago - ...A customer-focused organization is seeking a motivated and experienced individual for a full-time remote customer service position. You'll manage inquiries effectively, resolve issues with empathy, and provide product support. Ideal candidates possess strong communication...Remote workFull timeWork from home
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Tampa, FL3 days ago - ...Maximus is currently seeking Customer Service Representatives to support FEMA. The role handles calls and processes disaster assistance applications for a designated geographic area, with a remote work-from-home setup requiring residency within 75 miles of Oklahoma City...Remote workTemporary workWork from homeShift work
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Plano, TX1 day ago - ...Remote Customer Service Representative OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products...Remote workLive inWork from home
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Detroit, MI1 day ago - Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible...Remote workWork from home
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SALUDOS.com
New York, NY1 day ago £55 - £120 per hour
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New York, NY1 day ago $70k - $100k
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Chicago, IL2 days ago- ...YE Organization in Houston, TX is looking for a Customer Service And Sales Support Representative to work from home. In this role, you will engage potential clients, identify needs, and provide tailored sales solutions, while maintaining strong client relationships....Remote workWork from homeFlexible hours
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Houston, TX1 day ago
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