IT Technician: End-User Support, Security & Backup

The IT Technician is responsible for responding to end-user requests related to software/hardware errors, configuring new workstations, equipment moves, change requests, and maintaining inventory. Will also determine disk storage allocation, backup and restore requirements, and redundancy needs. RESPONSIBILITIES : Sets up/deletes user workstation, network printers, and IT-related equipment. Manages IT fixed-asset inventory and IT supplies. Manages IT-ticket assignment and response within SLA. Manages software and hardware on corporate computing platforms. Manages maintenance of the current solutions which govern desktop and laptop hardware-software standards and configurations. Supports in monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes. Maintains the user endpoint security agent. Performs data backup/recovery for workstations. Occasionally travel from/to other RPI local facilities. Completes other projects and tasks as assigned by management. QUALIFICATIONS : Bachelors of Computer Science degree. 1 years' experience in personal computer operating systems, helpdesk system. 1 years' experience on Office 365, Exchange Online and Azure AD is a plus. Extensive knowledge about Windows 10, Windows 11 Communication Skills (Oral & Written) - able to speak clearly, concisely and accurately to ensure effective department operations. Safety Minded - follows/demonstrates awareness of all safety policies/procedures of self and others. Teamwork/Cooperation - ability to work well with others in a group and cooperate with others. Values Diversity and Ethics - serves with integrity and respect in interacting with different ethnic backgrounds, cultures, languages and values those differences. Communication Skills (Oral/Written) - speaks clearly, concisely, and accurately to ensure effective department operations. Bilingual in Vietnamese is a plus. What We Offer : Competitive Wages, starting $20.00-$25.00/hour , depending on experience. Medical & Dental (company pays 75% of employees' HMO plans) Discounted Vision 401K match up to 3% of your salary Paid Holidays Vacation Days Sick Days Our Human Resources Department will contact applicants who meet the required selection criteria and most closely match the qualifications for an open position, either by phone or email. If your skills and experience align with our current hiring needs, we will contact you regarding the next steps in the recruitment process. PLEASE NOTE: Only applicants selected to move forward in the recruitment process will be contacted. Robinson Pharma is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and other terms and conditions of employment. Robinson Pharma also takes affirmative action to support the employment and advancement of minorities, women, individuals with disabilities, and protected veterans. Robinson Pharma, Inc. may conduct a background check through a third-party vendor as part of the hiring process. Following acceptance of an employment offer, candidates may be required to complete and submit authorization, consent, and release forms for the background investigation. Employment with Robinson Pharma is at-will and may be terminated at any time, with or without cause or notice, by either the employee or the Company, subject to applicable law. This is a non-management position This is a full time position #J-18808-Ljbffr