Senior IT Technician - End-User & Hardware Specialist

Innovation starts from the heart. Our Advanced Innovation & Technology (AI&T) teams harness imagination, courage, and resourcefulness to push beyond what’s possible today and create solutions for patients years into the future. If you're an early-stage innovator, Edwards’ AI&T team offers the opportunity to take the next step in your career. We provide the tools and support needed to develop impactful innovations that shape the future of structural heart technology.How you'll make an impact:Configure, deploy, and manage desktops, laptops, mobile devices, and peripherals using established imaging and deployment processesProvide day-to-day IT support (moves, adds, changes) for end-user devices and related hardware, including VOIP phones and A/V equipment (as applicable)Install, maintain, and troubleshoot hardware and software issues across desktops, laptops, and peripheral devices (Tier 1/2 support)Educate and support users through hands-on training and guidance on hardware, software, and enterprise systemsExecute lifecycle upgrades, device refreshes, and assigned IT projectsManage and prioritize service requests and incident tickets, ensuring timely updates and documentation of work performedCollaborate with third-party vendors for procurement, warranties, and project support as neededProvide cost visibility for service requests and adhere to approval processesSupport mobile devices and tablets to meet business and operational needsManage network port connections to ensure point-of-use connectivityAssist with Help Desk support as neededMaintain accurate asset tracking, including physical inventory and system recordsPerform other incidental duties as assignedWhat you'll need (Required):H.S. Diploma plus three years of IT hardware/software support experienceWhat else we look for (Preferred):Experience managing users and devices through Active DirectoryProficiency with Microsoft technologies (e.g., Windows OS, Microsoft Office, Outlook/O365)Ability to diagnose and repair IT hardware and software (e.g., desktops, laptops, mobile devices, peripherals, IP phones)Experience with PC imaging and device deployment processesFamiliarity with Help Desk ticketing systems for managing and documenting service requestsExperience supporting VPN and authentication tools (e.g., MobilePASS or similar solutions)Cisco IP phone configuration and support experience preferredStrong cable management and workspace organization skillsStrong troubleshooting, problem-solving, and analytical skillsEffective communication and customer service skills with a professional, user-focused approachStrong organizational and time management skills with the ability to prioritize workAbility to learn new technologies and adapt in a fast-paced environmentRelevant certifications (e.g., Jamf Pro, Microsoft Certified Desktop Technician) preferredExperience working with enterprise systems and applications (e.g., Active Directory, Office365, VPN tools)Demonstrated ability to build positive relationships with internal users and external vendorsCommitment to following company policies, including Environmental Health & Safety requirementsAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.For California, the base pay range for this position is $53,000 - 75,000 (highly experienced).The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.E dwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.COVID Vaccination RequirementEdwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination. #J-18808-Ljbffr