Desktop Support Engineer

Hallmark Global Solutions Ltd

Job Title: Desktop Support Technician

Experience:3-5Years

Work Location: Irvine CA and Fort worth TX.(onsite position from Day 1)

Work Mode: Onsite - 5 Days a Week Work from Office (mandatory)

Job Summary

The Desktop Support Technician provides high-level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.

Essential Duties

Resolve Service Desk incidents and requests within SLA
Provide face-to-face and virtual end user support
Deploy systems, equipment, applications, and updates
Troubleshoot WAN/LAN/Wi-Fi issues and support infrastructure projects
Manage hardware inventory and coordinate replacements
Support telephony, video conferencing, and breakroom equipment
Maintain documentation and knowledge base articles
Provide end user training as needed
Maintain AD/Entra ID profiles, groups, and access provisioning
Identify automation opportunities to improve support operations

Required Experience

3-5+ years as a Desktop Support Technician
Experience supporting 300-500+ user environments
2+ years hardware troubleshooting in manufacturing (preferred: medical device)
2+ years Active Directory maintenance
Experience supporting executives and VIPs
Hands-on support for Windows 10/11 and macOS

Skills & Certifications

CompTIA A+ or MCDST preferred
Bachelor's degree in a technical discipline required
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Adaptability and willingness to learn evolving technologies

Technical Skills

OS: Windows 10/11, macOS, basic Linux
Suites: O365, SharePoint, G Suite, Exchange
Endpoint tools: Intune, JAMF, SCCM, NinjaOne
Identity: AD, Azure AD
Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
Ticketing: ServiceNow, Jira Service Management
Hardware: PC/Mac, mobile devices, peripherals.

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Vacancy posted 1 day ago

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