IT Helpdesk Administrator

Motive Companies is seeking a critical thinking candidate for a 3-month contract helpdesk position in our IT department. Skills must include the ability to clearly communicate with users at all levels of the organization, respond and adapt to a variety of helpdesk requests, and be highly motivated for the proactive health of the company's digital infrastructure. Responsibilities Installs, tests, and assists users with the implementation of new hardware, software, and applications Provide ongoing first and second-level helpdesk support and ticket triage, including problem troubleshooting, customer support, ticket creation, management, and follow-up Troubleshoots and identifies hardware and software problems in a timely manner; resolves routine problems, replaces defective components, and researches resources to identify solutions Manages and maintains hardware procurement, shipping, and tracking Assigns, modifies, and deletes user accounts and resolves security access problems; maintains integrity of system security Identify, document, and maintain process and software documentation Assist senior team members with special projects and administrative tasks, as needed Enterprise helpdesk experience a plus Mentoring and growth will be provided by experienced IT management, but candidate should have some existing skills for front line technical support Requirements BA, BS preferred Sage 500 experience required Strong knowledge of Windows, O365 Solid grasp of network protocols (DNS, DHCP, VPN) Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc. Excellent Communication/Documentation skills and strong customer-service orientation Strong analytical problem-solving skills and ability to work independently Ability to complete multiple projects simultaneously, and in a timely manner Able to multitask in complex, diverse, fast-paced, production environment Strong oral and written communication skills Minimal after-hours and weekend work with flexibility for on-call emergencies #J-18808-Ljbffr