Desktop Support Technician (IT Deskside Support)

On‑Site Deskside Support Technician (3‑Month Contract) On‑Site Location: Irvine, CA Position Overview We are seeking an experienced On‑Site Deskside Support Technician for a 3‑month, short‑term contract to provide hands‑on technical support at a customer location. This role is 100% on‑site and will deliver direct deskside support to end users, assisting with hardware, software, and basic network and telephony issues, as well as device deployments. Key Responsibilities Provide IT deskside support for hardware, software, and related computer systems; support may also be delivered via email, chat, or phone as needed Perform Install, Move, Add, and Change for both in‑house and remote users Respond promptly to service requests and incidents, ensuring timely resolution Configure, install, maintain, troubleshoot, and support workstations, laptops, mobile devices, and peripherals Provide technical assistance during installation/conversion as requested for in-house and remote users Upgrade or install new equipment and be ready to operate according to schedule Create and maintain accurate IT service tickets for computer systems repairs, upgrades, new installations, and solutions provided Prioritize IT Service requests and elevate issues appropriately Work directly with hardware and software vendors to resolve complex issues with the user's computer system Maintain and manage IT asset inventory, including receiving, tracking, relocation, and disposal of equipment Terminate, decommission, or relocate IT assets as required Provide Tier 1 support for Network/LAN and telephony issues Deliver Tier 2 and Tier 3 deskside support as needed, ensuring all work meets defined SLA requirements Support IT projects and business initiatives under the direction of IT management) Qualifications & Requirements Strong ability to troubleshoot PC hardware, software, and basic network issues Proficiency with Microsoft technologies, including: Windows OS Active Directory (AD) Group Policy Objects (GPO) Microsoft Office Suite Experience supporting enterprise environments with 500+ users 3+ years of deskside or end‑user support experience preferred Strong communication and customer service skills, with the ability to explain technical issues clearly Must be authorized to work in the U.S. with Citizen or Permanent Resident required On‑site support required; remote work is not available for this role Ability to travel between customer sites is required. Reliable transportation is necessary to meet business needs. #J-18808-Ljbffr