Automotive Service Manager: Lead Team & Customer Experience

NTB / Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers NTB is proud to join the Mavis Tire Family. We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in Annapolis, MD area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. About the Position of Assistant Manager As a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each Mavis retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members. About the Position of Service Manager The Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. Employee Benefits competitive weekly pay, including weekly incentive compensation a good working environment health, dental and vision insurance a 401(k) retirement savings plan with employer match paid vacations paid time off paid holidays life insurance on-the-job training opportunities for career growth and advancement. Qualifications be at least 18 years of age be legally authorized to work in the United States possess 1 year of experience and/or training in automotive parts and/or tire sales possess 1 year of experience and/or training in automotive repairs/maintenance possess any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position Mavis is an Equal Opportunity Employer #J-18808-Ljbffr EmergencyMD