Shift Supervisor

Shift SupervisorProject Renewal is a leading non-profit organization with the mission of ending the cycle of homelessness by empowering individuals and families to renew their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.Atlas Men's Shelter is a 100 bed 24/7 general population emergency shelter for homeless men. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. Additionally, on-site medical and psychiatric services are offered in addition to referrals to a wide variety of resources and services that our clients may need.Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Shift Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.Depending upon the shift, the essential duties of the Shift Supervisor include but are not limited to the following activities:Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warrantedProvides training of staff through on-site sessions as well as referrals to outside training sources.Oversees the operation of the facility, including handling emergency and crisis situations during their tour of dutyProvides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletriesParticipates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case ManagersOversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder themAssists in the cafeteria with meals being served to clients at breakfast, lunch and dinnerAssist the weekend and evening clinical staff in getting clients access to their medications and responding to client issuesEnsures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director, Director of Social Services, and DHS and that documentation is subsequently provided to supervisory staff in a timely mannerPerforms escort duties or ensures escorts are provided to clients as requested by the Case ManagersParticipates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activityDistributes to clients any transportation cards received from the Social Services staffProvides supervision to a team of Residential AidesPerforms other duties as assigned by the Assistant Shelter Director, or other supervisory staffWhile performing the duties of this position, Residential Aides must be able to climb stairs, walk throughout the facility, stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files and lift up to 30lbs unassisted while helping clients with their property pack-up and distribution. Assistance may be provided for heavier weights.High School Diploma or GEDMinimum of two (2) years familiarity working with underserved populations, including but not limited to, homelessness, substance use, mental health and LGBTQIA+ populationsFirst Aide/CPRNarcan Certified; Receipt of certification is required within 15 days of completion of trainingTeam Building: Ability to work with staff to enhance their skills; ability to foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing needed services to the client population.Organizational: The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion.Communication: Excellent oral, writing, and listening skills.Interpersonal: An ability to interface with clients as well as all levels of staff.Computer: Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.Language: Bilingual or multilingual a plus.