Senior Regional Manager - Bilingual (English/Spanish)

Job Description

Job Description

Description:

Company Overview: 

Vidalta Residential, founded in 2015, isn't just a property management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

Vidalta stands out as a top employer and a consistent industry champion. We foster a high-performance culture powered by collaborative teamwork, continuous professional development, and a shared, fiery passion for outstanding service and sustainable solutions. Our undeniable success is the product of our positive attitudes, profound dedication, and an ingrained commitment to consistently going above and beyond. These foundational principles ensure Vidalta Residential is not just a winning company, but the benchmark for operational excellence in property management.

Position Overview:

The Senior Regional Manager must be a strategic leader with proven success driving performance across a large, complex portfolio. This proactive individual oversees financial results, builds high-performing teams, and utilizes advanced analytics and property management systems. A visionary problem-solver, influential communicator, and mentor, the role elevates operational excellence, ensures financial success, and enhances the reputation of the assigned communities.

Strategic Leadership & Portfolio Performance

• Serve as a key resource to peers and assist with strategic initiatives and projects. Ensure continuity in performance during the Regional Vice President's absence.
• Strategically oversee and optimize the operational and financial performance of an assigned portfolio, maintaining an acute knowledge of the market and emerging changes.
• Typically manages between 10–15 assets or may directly supervise an Area Manager.
• Lead initiatives to maximize Net Operating Income (NOI) and enhance long-term asset value.

Talent Development & Team Management

• Recruit, hire, train, and continuously mentor onsite leadership (Community Managers, Assistant Managers, Leasing Managers, Service Managers).
• Set clear performance objectives, conduct regular evaluations, and provide ongoing coaching to build, motivate, and retain exceptional talent.

Financial & Budgetary Oversight

• Develop and oversee the execution of annual operating budgets, marketing plans, and leasing strategies for each property.
• Maintain fiscal accountability by analyzing financial statements, managing budget variances, and approving major expenditures.
• Ensure performance aligns with budgeted expectations and meets or exceeds market performance.

Operational Excellence & Compliance

• Establish and uphold high operational standards, ensuring meticulous upkeep, resident satisfaction, and efficient service delivery.
• Guarantee strict compliance with all company policies, federal, state, and local laws (including Fair Housing and OSHA).
• Oversee and guide onsite teams in the proper response and handling of all property and resident emergencies, ensuring safety protocols and minimizing liabilities.
• Diligently lead the team to exceed established Key Performance Indicators (KPIs), which will be determined by market conditions and budgeted parameters and reviewed quarterly.

Stakeholder Relations & Company Culture

• Build and maintain strong, collaborative relationships with property owners, investors, onsite teams, and third-party vendors.
• Act as an ambassador for Vidalta Residential's core values, fostering a culture of high performance, growth mindset, service excellence, teamwork, and integrity.
• Other duties as assigned.

The performance of the Senior Regional Manager will be primarily measured by the following Key Performance Indicators (KPIs):

1. Net Operating Income (NOI) Maximization:
   • Metric: Achieve or exceed budgeted Net Operating Income (NOI) targets and year-over-year NOI growth for the assigned portfolio.
   • Focus: Driving revenue and strategically managing expenses to maximize asset value.
2. Portfolio Occupancy & Resident Retention Rate:
   • Metric: Maintain portfolio average physical and economic occupancy above the market average, and achieve a targeted resident renewal rate.
   • Focus: Effective leasing strategies, market knowledge, and exceptional resident satisfaction and service delivery.
3. Budget Variance & Fiscal Accountability:
   • Metric: Maintain a positive budget variance (or minimal negative variance) on operating expenses, and ensure timely and accurate financial reporting.
   • Focus: Strong financial acumen, rigorous expense management, and full compliance with budgetary controls.
4. Onsite Team Performance & Retention:
   • Metric: Achieve high scores on annual onsite team engagement surveys, and maintain a low voluntary turnover rate for Community Managers and other key onsite leadership roles.
   • Focus: Successful talent acquisition, continuous mentorship, and effective performance objective setting for high-performing teams.
5. Operational & Compliance Audit Score:
   • Metric: Achieve a weighted average score of 95% or higher on all internal operational, physical asset, and compliance audits (including Fair Housing and OSHA protocols).
   • Focus: Upholding high operational standards, ensuring meticulous property upkeep, and guaranteeing strict legal and policy compliance across all communities

Experience and Education Requirements:

Class A & Retail (Multi-Use) Experience
Proven ability to drive rapid absorption and optimize revenue management in a competitive DFW market without relying heavily on concessions. Demonstrated capability in developing and motivating highly engaged, trained teams. Insight into managing relationships and dynamics with retail tenants, as well as assisting with showing vacant spaces as needed.

Class B/C Value-Add Operational Rigor
Possesses the grit and discipline to manage revenue (including occupancy, economic occupancy, and delinquency), control expenses, and protect baseline NOI across established communities. Ability to adapt to changing market conditions and deploy strategies to prevent performance disruptions.

DFW Market & Bilingual Leadership
A culturally adept mentor who connects effectively with both office and maintenance teams to drive high retention across diverse onsite staff. Ability to hold people accountable for performance, while being a solid mentor and coach. Established industry network in the DFW Metroplex.

Key Qualifications:

• Must be bilingual (English/Spanish)
• Management of 10-15 communities
• Working knowledge of the DFW market is highly preferred.
• 5+ years of experience as a Regional or Senior Regional Manager overseeing a portfolio of 7 or more assets (2,500+ total units).
• Experience with RealPage/OneSite is a strong plus.
• Travel throughout the DFW area required.
• Top candidates that are moved to consideration should be prepared to create a recovery plan and a takeover plan.