Optical Consultant

Job Description Optical Consultants are responsible for selling eyewear and accessories to patients. They ensure patients are fitted with the right‑size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. Delivers extraordinary experience to each patient, providing a complete understanding of our customized recommendations for products and services. Develops own clientele from providing outstanding service and obtaining referrals. Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available. Takes and returns patient calls, updating patients on the status of their order and resolving issues that arise; escalates any issues with the Store Manager as necessary. Retrieves patient charts and electronic health records. Assists patients in selecting frames, lens type, and lens treatments including tints and coatings, based on specific patient needs and facial measurements. Educates patients on proper eyeglass and contact lens care. Collects eye and face measurements to ensure proper fit. Interprets prescriptions written by optometrist and ophthalmologist. Creates work orders for lab technicians, specifying information on lenses needed. Follows up on all pending orders, verifies all orders are within the time guidelines given, informs patients of status if delays occur, and notifies patients when orders arrive from lab/manufacturer. Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback. Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort; performs eyewear adjustments and repairs using various tools. Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. Regularly communicates with technicians and/or store managers, providing additional patient information or asking for an order status. Inspects the final product ensuring no flaws; cleans and polishes lenses using cloths and solvents. Cleans and organizes frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store. Restocks retail boards with new merchandise. Understands product issues and analyzes any problems, thoroughly and accurately answering patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. Collaborates with technicians, front desk associates, management, and optometrist. Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc. San Francisco, California, USA Full-time Requirements High School Diploma Minimum of one‑year experience working as an optician strongly preferred Experience with HIPAA requirements preferred Strong organizational skills and attention to detail Strong communication skills (verbal and written) Excellent customer service skills and pleasant demeanor, experience with sales preferred Manual dexterity and hand‑eye coordination Dependability and punctuality Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day #J-18808-Ljbffr AEG Vision