IT Director

Responsibilities Strategically oversee and support all facets of IT operations and service delivery within the assigned service area, ensuring alignment with institutional goals. Provide expert technical consultation on technology services outside the scope of OIT, engaging IT support staff as needed to enhance service delivery. Collaborate proactively with campus leadership to strengthen IT service delivery; act as the primary liaison between campus leadership and OIT. Foster and sustain a culture of customer service excellence across all IT functions. Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance. Administer the management of hardware and software assets following statewide policies and procedures. Recruit, lead, and develop high-performing IT support staff, ensuring team effectiveness and accountability. Actively participate in IT budgeting processes and oversee expenditures related to technology services to ensure responsible financial stewardship. Lead team-based projects to completion using best-practice project management methodologies, ensuring timely and successful outcomes. Build and maintain a collaborative, team-oriented environment; develop and manage project plans to support key initiatives. Provide day-to-day operational leadership in IT, working in partnership with the Executive Director of IT Operations to drive compliance with OIT statewide objectives. Direct, assign, track, and review IT Helpdesk requests and incidents to ensure timely resolution and adherence to defined Service Level Agreements (SLAs). Conduct quality reviews of individual Helpdesk tickets to verify accurate resolution, timely response, and respectful communication. Facilitate escalation of complex incidents to statewide teams or supervisors when issues fall beyond the scope of the IT Support Team. Provide strong, strategic leadership of IT teams to advance and uphold statewide OIT goals and compliance standards. Offer continuous leadership and coaching to all team members—both direct and indirect reports—to support professional development and team cohesion. Deliver technical expertise on services beyond OIT Shared Services, involving IT staff when appropriate to expand support capabilities. Serve on campus cabinets and boards, contributing IT leadership and strategic insight to institutional decision-making. Maintain close communication and collaboration with IT System Administrator(s) and IT Network Administrator(s) to meet local campus service requirements. Lead one or more statewide OIT teams, contributing to the advancement of shared services and institutional IT strategy. Qualifications Bachelor’s degree in an IT related field Three to five years’ supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution. Excellent customer service, organizational and strong leadership skills. Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrated the use of initiative and organizational abilities, with both technical and team management. Proven ability to lead and manage a diverse team of professionals, developing and implementing effective programs to continuously enhance staff skills. Provide mentorship and strategic guidance to ensure individual career growth and alignment with organizational objectives. Skilled in managing multiple high-level strategic initiatives simultaneously, consistently meeting deadlines, and tracking progress with minimal supervision. Inspire and guide team members to adopt similar proactive and accountable work practices. Demonstrated ability to exercise discretion and maintain confidentiality while handling sensitive data and holding local administrative access to all desktop systems and data for secure and effective support. Capable of analyzing and framing complex technical issues through the lens of institutional policy, ensuring decisions and recommendations align with organizational governance and compliance requirements. Demonstrated abilities in change management and process re-engineering. Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT troubleshooting skills. Ability to improve efficiency by automating tasks. Must be willing to travel as necessary. Preferred experience in a higher education environment is highly desired. #J-18808-Ljbffr