Customer Service Representative

Davis Cartage Company is a well-established and growing transportation and logistics provider based in Corunna, Michigan. Since 1941, we’ve taken pride in delivering exceptional service while fostering a supportive work environment for our employees. Job Type: Full-time Pay range: $16.00 to $18.00/hour. Job Location: 230 Sleeseman Dr. Corunna, MI 48817 Requirements Related: 2 years (Preferred) Customer Service: 2 years (Preferred)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data entry and updating for all incoming freight and tracking websites Enter pick up orders via telephone and email Call and email for delivery appointments Request on-line appointments when needed Answering incoming telephone calls and directs callers to destination Resolves complaints of service failures by consulting with designated departments and recommends or implements corrective action to adjust customer complaints. Operates keyboard to input information as directed. Exceptional interpersonal, organizational and communication skills. Monitor emails and respond accordingly Route freight on drivers in designated areas Other duties may be assigned. Benefits Davis Cartage pays 80% of all medical benefit premiums Health, dental, and vision insurance 401(k) with company matching Life insurance Paid time off Employee assistance program Apply today to join a company that values your work ethic and commitment. Davis Cartage Company is proud to offer a stable, team-focused environment with real opportunities for growth. Davis Cartage Company is an Equal Opportunity Employer. #J-18808-Ljbffr Shiawassee Economic Development Partnership