HR Operations Specialist

HR Operations Specialist (Temporary Assignment)

Location: Downtown Houston, TX

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (subject to confirmation)

Pay Rate: $31.25/hour ($65,000 annualized)

Assignment Length: Immediate start through March 31, 2027

Parking: Validated parking available (pending confirmation)

Position Overview: We are seeking a detail-oriented and customer-focused HR Operations Specialist to support employee and candidate experiences through efficient HR operations, system administration, and frontline support. This role serves as a key resource for handling employee inquiries, supporting HR technology platforms, maintaining data accuracy, and delivering exceptional customer service. The ideal candidate will have hands-on experience with Workday and/or ServiceNow. Candidates without ServiceNow experience must have prior exposure to a case management, ticketing, shared services, or intake environment. This position will also play an important role in supporting the implementation and adoption of a new enterprise Case Management tool by partnering with HR, IT, and cross-functional teams to improve workflows, automate processes, and build a scalable knowledge base for end users.

Key Responsibilities

• Provide first-level support for employee and HR Technology inquiries through shared inboxes, chat platforms, and case management systems.
• Resolve or escalate employee questions while ensuring a positive customer experience.
• Manage employee verification requests.
• Support incoming calls and correspondence related to unemployment claims.
• Initiate and approve Workday transactions for assigned employee populations.
• Audit Workday and HR system data to ensure accuracy, consistency, and compliance.
• Maintain organizational structures, locations, and related HR technology data.
• Assist with HR system enhancements, testing, upgrades, and data validation.
• Generate basic reports within Workday and other HR systems.
• Collect, review, and upload new hire documentation into Workday.
• Enter new hire information using Personnel Information Forms (PIFs).
• Process onboarding transactions and one-time payments as required.
• Support employee offboarding processes and related system updates.
• Coordinate work authorization processes for new and existing employees.
• Assist with job requisition postings and approval processes.
• Support annual HR initiatives including: Benefits enrollment, Performance review cycles, Compensation review processes.
• Manage employee referral award documentation and related Workday transactions.
• Create and maintain user-friendly HR self-service documentation.
• Develop and support HR knowledge base content to improve employee self-service capabilities.
• Participate in special projects related to Workday, HR technology, and process improvements.
• Support department logistics, events, supplies, and technology coordination.
• Process department invoices and payments, including staffing agency and background check vendor invoices.

Qualifications

• Minimum of 2 years of professional experience in HR Operations, HR Shared Services, HRIS, Employee Services, or a related field.
• Working knowledge of Workday and/or ServiceNow.
• If no ServiceNow experience, prior experience working in a case management, ticketing, help desk, shared services, or intake environment is required.
• Bachelor's degree preferred.

Required Skills & Competencies

• Ability to maintain strict confidentiality and handle sensitive information with discretion.
• Strong customer service mindset and commitment to delivering a positive employee experience.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Critical thinking and problem-solving capabilities.
• Sound judgment and ability to make independent decisions in routine situations.
• Exceptional attention to detail, accuracy, and proofreading abilities.
• Collaborative team player with a proactive approach.
• Advanced proficiency in Microsoft Office, particularly Excel and Word.

Ideal Candidate: The successful candidate is someone who thrives in a fast-paced HR environment, enjoys solving employee issues, has strong HR systems knowledge, and is passionate about delivering a high-quality employee experience while supporting process improvements and operational excellence.

Apply today to be considered for this immediate opportunity.