Customer Service Manager

We need a commercially minded Customer Service Manager who can turn De-escalation and Growth Mindset into repeatable, scalable revenue. Match 8 years and Intercom to this Fairfield job and you unlock $119,000 - $177,000, a freelance schedule, and steady upward room. Key Responsibilities Develop and execute multi-channel campaigns that drive qualified leads for Intel Keep a finger on competitor pricing across CA Sell the people-centered roadmap, not just today's feature set Trade weekly notes with product on what Fairfield buyers keep requesting Hand marketing the field intel that sharpens next quarter's ads Drive upsell and renewal conversations with existing Intel accounts Chase down warm referrals before competitors in Fairfield get the call Run discovery calls that uncover budget without asking for it What You'll Bring Judgment seasoned by at least 8 years of real consequences A knack for Intercom that colleagues quietly come to rely on Proven leadership experience guiding manager-level initiatives Sharp written and verbal communication, tested under scrutiny The kind of empathy that makes hard feedback land softly Intel earns its keep by making sales marketing predictable, a relentlessly curious promise it has quietly kept across CA. The Intel promise is plain: clear expectations, real autonomy, and zero surprise reviews. The offer includes $119,000 - $177,000, remote flexibility, retirement matching, and coaching tailored to your manager goals. Hot off the queue today, Intel wants to hear from you this week. #J-18808-Ljbffr