Property Manager, Multifamily (Louisville)

Position Summary

The General Manager oversees, plans, and manages the day-to-day operations of properties within their portfolio. This individual is responsible for on-site compliance activities and the overall operational and financial performance of the portfolio, including direct oversight of marketing initiatives.

Responsibilities

• Ensure adherence to all applicable leasing regulations, including HUD, Fair Housing, ADA, and Fair Credit Reporting Act requirements.
• Maintain compliance and working knowledge of the HUD 4350.3 Handbook.
• Develop responses to regulatory agencies in coordination with the Compliance Department.
• Implement intervention strategies with Regional Managers and Compliance teams for residents who are non-compliant with lease or regulatory requirements.
• Prepare properties for REAC reviews, EHS violations, Management and Occupancy Reviews (MOR), investor site reviews, LIHTC reviews, and annual/interim recertification reviews.
• Assist residents with requests, questions, concerns, and complaints.
• Monitor property-wide arrears and litigation cases and participate in monthly arrears meetings.
• Document lease violations and coordinate eviction proceedings.
• Oversee monthly rent and late-fee collections, process applications, pursue delinquencies through legal action and eviction, and monitor bad-debt write-offs.
• Communicate move-ins, move-outs, emergencies, and other important property updates to staff.
• Supervise and monitor preventive, routine, and emergency maintenance and repairs while ensuring regulatory compliance.
• Work consistently to resolve HPD, ECB, DOB, and other applicable property violations.
• Coordinate vendor bids and contractor quotes.
• Conduct and document unit inspections.
• Conduct biannual property walkthroughs with the Building Superintendent.
• Create reports to ensure properties are properly maintained and building needs are identified, planned for, and addressed.
• Attend weekly construction meetings and provide/obtain updates on construction projects and unit renovations.
• Partner with construction teams to prevent violations and coordinate inspections and necessary property access.
• Prepare monthly financial cover sheets, attend financial meetings, and monitor property budgets.
• Perform other related duties as required.

Qualifications

• 3+ years of management experience, including team supervision. Experience in property management, hospitality, retail, or restaurant management will be considered.
• COS or CPO certification required.
• Bachelor's degree preferred.
• EIV experience required.
• TCS certification preferred for tax-credit properties.
• Yardi and RealPage experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication skills and ability to work effectively with a variety of personalities.
• Demonstrated ability to build strong relationships with staff and the surrounding community.
• Ability to multitask, prioritize responsibilities, and meet tight deadlines.
• Proactive approach to identifying, investigating, and resolving problems.
• Strong decision-making and problem-solving skills.
• Ability to recognize opportunities and take initiative.
• Flexible, outgoing, authentic, and confident personality.
• Comfortable thriving in an informal, fast-paced environment.
• Entrepreneurial mindset and interest in contributing to team growth.