Sales Development and Operations Manager

Job Description The Sales Development and Operations Manager is responsible for building and scaling QuantumWork’s outbound pipeline engine. This role combines BDR leadership, sales enablement, and sales operations to drive consistent pipeline generation and improve overall sales effectiveness. As a key partner to Partner for Business Development, this individual will design and operationalize outbound strategy, develop BDR talent, and own the systems and processes that support pipeline creation and conversion. Success in this role is measured by the team performance and consistency of the outbound engine. Operating in a lean, high‑growth environment, this individual will act as a hands‑on builder and team leader, creating structure in an evolving go‑to‑market model while enabling the broader sales team to focus on closing and client impact. Key Responsibilities Leadership of Demand Generation (Core Focus) Build and operationalize outbound prospecting strategy in collaboration with BD Partner, including account targeting, segmentation, messaging, and sequencing Provide ongoing coaching and structured performance management to ensure consistent execution Establish and track key performance metrics (activity, conversion rates, meetings set, pipeline contribution) Conduct regular QA of outbound efforts to ensure quality, consistency, and alignment to messaging Sales Enablement & Training Develop and maintain outbound playbooks, messaging frameworks, and call/email guidelines Translate GTM strategy into executable sales motions for BDRs Own onboarding and ramp programs for new BDRs Continuously refine training based on performance data and observed skill gaps Sales Operations & Pipeline Management Own CRM structure, workflows, and reporting to support pipeline generation and visibility Build and maintain dashboards for outbound performance, pipeline health, and conversion metrics Enforce pipeline discipline and stage progression across the BD team Support pipeline reviews by providing insights on trends, bottlenecks, and opportunities for improvement Process Improvement & Systems Optimization Create repeatable processes and tools to improve outbound efficiency and seller productivity Identify and implement automation opportunities within CRM and sales engagement platforms Continuously refine outbound and qualification processes based on data and team performance Cross‑Functional Alignment Partner with marketing and leadership to align outbound messaging with broader campaigns and positioning Support activation of thought leadership and campaign‑driven outreach (execution support, not ownership) Qualifications Experience in business development, BDR leadership, sales enablement, or sales operations Strong understanding of outbound prospecting strategies and modern sales development tools Demonstrated ability to train, coach, and develop early‑career sales talent Experience working within CRM platforms (e.g., Outreach and Salesforce preferred), including reporting and workflow design Highly organized with the ability to manage multiple priorities in a fast‑paced environment Strong written and verbal communication skills, particularly in sales and client‑facing contexts Experience in consulting, enterprise sales, or complex solution‑selling environments preferred Core Competencies Builder mindset – creates structure and process in ambiguous environments Team leadership – drives accountability and performance across BDRs Data‑driven thinking – uses insights to guide decisions and improve outcomes Execution focus – balances strategy with hands‑on implementation Stakeholder collaboration – works effectively across sales, marketing, and leadership What Success Looks Like A consistent and scalable outbound pipeline engine is established BDRs ramp quickly and perform against clearly defined benchmarks Messaging and outreach quality are standardized across the team CRM and pipeline visibility improve, enabling better forecasting and decision-making Sales leadership is freed up to focus on closing deals and strategic growth initiatives Additional Information At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for accommodation options. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. #J-18808-Ljbffr Allegis Global Solutions