Manager of Client Management

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Manager of Client Management leads innovative account management strategies, with focus on growing profitability and deepening client relationships within a portfolio of Global Multi-National accounts. The Manager of Client Management role is to grow and increase the non-transactional revenue of their portfolio, through a combination of outstanding relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in‑depth knowledge of the power of the Amex GBT value proposition. To drive growth and develop innovative, value‑add and client focused solutions, What You'll Do Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, benchmarking, and technology as critical value drivers. Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Leads the global efforts for assigned portfolio across 4 regions and 50+ countries, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives. Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue. Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients. Develop creative pricing strategies and contributing to ongoing client P&L management and client retention. Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts. Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development. Strong relationship building skills to ensure trusted partnerships with clients. What We're Looking For 5+ years of global account/client management experience with strong proven people leadership skills and travel industry is strongly preferred. Previous customer / client-facing experience and client relationship management skills with global clients. Previous global service delivery /account implementations experience a plus. Proven track record to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority, with the ability to identify business opportunities. Proven success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability. Demonstrated ability to build strategic vision, account plans, action plans, set and measure goals, etc. Strong financial skill and analytical attitude required to use the key drivers of profitability. A very strong business and financial competence with a consistent track record of gaining results and achieving targets are required. Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations. Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. Proficient and comfortable with using various software platforms including but not limited to PowerPoint, Excel, Word and Salesforce. Location Canada Salary Canada national base salary range for this position is from $71,862 - $121,862 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance. Benefits Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. #J-18808-Ljbffr American Express Global Business Travel