Nurse Navigator, Emergency Medicine

Nurse Navigator

Under general administrative direction, provides a significant level of patient education related to illness and planned management and treatment and facilitates coordination of care for Emergency Medicine patients. In addition, the Nurse Navigator provides in-clinic support to providers, as needed.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Liaison for Emergency Medicine patients requiring coordination of care and support.
• Work collaboratively with the Triage RN teams to manage clinical issues; urgent tasks, prescription pre-authorizations and refills, appointments.
• Coordinate and manage all urgent orders for dynamic testing and procedure referrals to include patient preparation and education.
• Follow up with patients on testing and procedure results in coordination with providers.
• Provide appropriate clinical support, counseling, and education. Alerts provider to urgent situations that cannot wait until scheduled follow-up.
• Prepares Clinic prep notes for new patients and returning patients which includes scanning notes/imaging, contacting referring physicians or imaging groups, and contacting patients on any issues on items needed for visit.
• Prepares records needed and reconciled for future appointments.
• Assist providers in addressing insufficiencies in care provision by coordinating follow-up, orders, and referrals.
• Participates in quality improvement, patient safety, and patient experience initiatives.
• Measures and tracks departmental progress in meeting quality, safety, and patient experience goals.
• Participates in training and education of support staff.
• Keep up-to-date records/data for programs and patients within MFA and GWUH.
• Identify and coordinate health maintenance issues.

Minimum Qualifications

Education

• An Associate's degree or higher in Nursing, or an equivalent combination of training and experience.

Licensure

• A current and valid D.C. license as a Registered Nurse or evidence of application for licensure in D.C.

Experience

• A minimum of 2 years of experience as a Registered Nurse.

Physical Requirements

• Sit, walk, reach, bend, or twist for long periods of time in a clinical setting.
• Must be able to lift, carry, push, or pull up to 20 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.