General Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development

The Original Pancake House, owned by BTE Management Co is looking for an upbeat, driven, professional & team-oriented leader to join our management team who is looking to connect with guests & brighten their day! We are a growing company & are looking for an experienced General Manager to lead our Maple Valley, WA team. If you are interested in learning & growing with us, we would love to hear from you.

BTE Management Co owns & operates franchises of the Original Pancake House. BTE was founded in 2009 and is still owned by its original owners. Their first franchise opened in Puyallup, WA in June, 2009. The owners believe in building a work environment that fosters strong working relationships & accountability. The mission at BTE is to ‘connect with people & brighten their day’. It is our constant goal to achieve this mission amongst our staff & guests alike. BTE Management Co currently operates 13 OPH franchises across the country. Each of these teams work together, supporting each other along the way. 



 
All potential applicants should be available & willing to work weekends. This is a basic requirement of our management team due to the nature of being a breakfast only restaurant. The Original Pancake House operates 363 days a year, closed on Christmas Day & Thanksgiving Day. We are open Monday through Friday 7am - 2pm, Saturday & Sunday 7am - 3pm. No evenings!



 
General Managers will work a minimum 40 hours per week, depending on time of year & business demands. In addition to their base annual salary ($80,168), all GMs have an opportunity to earn weekly bonuses based on growth of the business & performance with an aggressive bonus structure. All full-time employees will be eligible for company-sponsored health benefits, a company-matched 401K program, sick time accrual & paid vacation each year.



 



 
REQUIRED TRAINING/EXPERIENCE
College degree is not necessary, but preferred. Minimum of three years of supervisory experience in the service industry, preferably a full service restaurant. Must possess detailed knowledge of front and back of house management & strong communication skills. Must be proficient in ordering, inventory management, scheduling, employee development, staff training and guest service. Must possess leadership skills that encourage personal and professional achievement. Responsible for fostering a positive, upbeat workplace culture while upholding company policies and expectations. 



 

MAIN RESPONSIBILITIES
At The Original Pancake House, the General Manager is responsible for the daily operations of the restaurant, must provide exceptional customer service, cultivate a positive & nurturing work environment, while proactively developing & managing all members of the staff, both front & back of house. 

In collaboration with the Assistant Manager & Lead Line Cook, the General Manager must hire, train, develop, coach & discipline staff. General Managers should lead their team by example to uphold company standards & expectations on a daily basis. 

As the General Manager it is your full responsibility to complete all required administrative work in a timely manner, while remaining available for guests & employees during open business hours. It is your responsibility to manage your time accordingly, even if that means working outside of normal operating hours.

PRESENTATION
Managers must always present themselves professionally. Management attire is business casual (clothes should be comfortable yet professional – no jeans). 



 

ATTENDANCE & PROMPTNESS
As the General Manager, it is the goal & the expectation that you assume full responsibility for the overall performance of your location – at all times, on all days. GMs are expected to work their assigned 5-day work schedule, as well as any additional time related to the planning & operation of the business (staff meetings, training, scheduling, etc.). A manager is required to be on site at all times during hours of operations when employees are on the premises, must arrive on time & work the entirety of their shift. Salaried managers are expected to work a minimum of 40 hours per week, with some weeks requiring more hours based on the business needs. 



 

BENEFITS 

• Company sponsored health and dental insurance (to begin after 90 days of hire or promotion)
• Paid Vacation - General Managers will accrue 2 weeks of paid vacation. 
• Paid Sick Time - All employees accrue sick time in accordance with Washington State requirements, 1 hour accrued per 40 hours worked . 
• Company Sponsored 401k Retirement Plan 

We look forward to hearing from you!