Customer Support Specialist

The dedicated and personable Customer Support Specialist will provide outstanding customer service in a full-time remote role, interacting with customers to resolve inquiries, deliver product information, and conduct technical engineering research for effective order management. Key responsibilities Deliver "best in class" service by providing accurate responses to customer inquiries while maintaining a professional demeanor Provide technical support for replacement part determination and manage all aspects of customer orders, including resolving discrepancies Engage in training opportunities to enhance skills and meet individual customer contact targets set by management Required qualifications Bachelor's degree in business administration, communication, marketing, or a related field with two or more years of relevant experience Basic proficiency in reading and applying engineering drawings and interpreting hydraulic and electrical schematics Previous experience in the automotive or heavy-duty equipment industry Experience with ERP systems and various Edge systems (Salesforce, Online Express, etc.) Strong organizational skills with exceptional follow-through and attention to detail