PRODUCTION SUPERVISOR

Position Summary

The Production Supervisor is responsible for overseeing daily production activities within Goodwill's Extended Employment Workshop, supervising production lines staffed by individuals with disabilities. This position ensures that production goals, quality standards, and customer deadlines are met while providing employees with the instruction, support, and supervision necessary to perform their assigned duties successfully. The Production Supervisor promotes a safe, productive, and inclusive work environment consistent with Goodwill's mission.

Essential Duties and Responsibilities

1. Supervise daily production line operations, ensuring work is completed efficiently, accurately, and on schedule.
2. Provide direct supervision, instruction, and hands-on support to employees with disabilities, adapting training and work assignments to individual abilities and needs.
3. Assign daily production tasks, monitor workflow, and adjust staffing and assignments to meet productivity requirements.
4. Monitor employee performance, provide constructive feedback, and reinforce appropriate workplace behaviors and expectations.
5. Ensure finished products meet established customer specifications and ISO 9001:2015 quality standards.
6. Maintain accurate daily production records, including output, productivity, quality, and attendance.
7. Identify production challenges, equipment issues, and workflow inefficiencies and communicate concerns to the Operations Manager.
8. Enforce workplace safety procedures and ensure employees receive appropriate instruction in the safe use of equipment and materials.
9. Work collaboratively with program staff and management to support employee development, workplace accommodations, and successful participation in the Extended Employment Program.
10. Maintain an organized production area and ensure appropriate handling of materials, supplies, and finished products.

Qualifications

• High school diploma or equivalent required; additional education or training in production supervision, human services, or a related field preferred.
• Previous experience in manufacturing, assembly, packaging, or production operations preferred.
• Experience supervising or working with individuals with disabilities strongly preferred.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Ability to provide clear instructions, demonstrate tasks, and supervise employees with varying skill levels and support needs.
• Basic computer skills and ability to maintain accurate production documentation.
• Commitment to Goodwill's mission of providing employment opportunities and meaningful work experiences for individuals with disabilities.