Office Administrator

Job Description

Job Description

Communications Support

• Answer, screen, and appropriately route incoming calls.
• Determine the nature and urgency of inquiries and direct callers to the appropriate departments or personnel.
• Assist caller’s inquiries by coordinating with appropriate teams.
• Maintain phone directories, contact lists, call routing information, and procedures.
• Maintain call logs and other communication records as required.
• Follow established processes for handling Adverse Event (AE) and Product Complaint (PC) reports.
• Route regulatory agency calls according to established escalation procedures and call trees.
• Continuously review and improve communication processes and procedures.

Workplace & Facilities Support

• Support new employees by preparing workspaces and providing necessary office supplies.
• Assist with employee offboarding activities, including workspace turnover and organization.
• Support employee office and workstation moves.
• Support maintaining copy rooms, ensuring supplies are stocked and areas remain clean and organized.
• Ensure conference rooms and collaboration spaces are clean, functional, and fully equipped.
• Assist with plotter and large-format printing requests.
• Create, print, and post workplace signage as needed.
• Respond to and coordinate facilities-related service requests.
• Support workplace initiatives, employee events, and special projects.
• Coordinate conference room scheduling and meeting support.
• Assist with meeting and event setup, preparation, and breakdown.

Qualifications

• High School Diploma or equivalent required. Associate’s Degree+ preferred.
• Proficient in Microsoft Office or equivalent suite. 
• 2+ years of experience in an office coordination, administrative support, workplace services, facilities support, or customer service role
• Experience handling high-volume phone communications in a professional environment
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