Operations Specialist Sr Customer Service Rep Jacksonville FL

POSITION: Operations Specialist (Sr. Customer Service Rep.)

FULLTIME: 4-5 Months (Potential Temp to Perm)
LOCATION: Pennington, NJ (Hybrid after Training)
SCHEDULE: M-F 8AM-5PM
PAY RANGE: $22/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION:
Abandoned Property Team, which performs critical and time-sensitive Non-Financial Regulatory Reporting (NFRR) processes including, but not limited to, performing abandoned account identification, handling statutory due diligence mailings and client claims, and completing regulatory escheatment reporting. This role involves contact with clients, branch office personnel and external U.S. state/territory unclaimed property employees with a focused goal of reuniting clients with their assets. The primary responsibility of this position will be to address client inquires and requests via inbound and outbound phone calls. Phone calls may require additional action at point of call including, but not limited to, leaving detailed call notes, updating all applicable systems, performing full verbal verification via LexisNexis, manually sending documents and instructions to clients as needed, and entering requests into the Service Request Portal.

Additional duties include:
- Answering client calls and email inquiries while processing various assignments
- Multitasking while communicating with clients and branch offices via phone
- Adhering to strict schedule for phone support.
- Conducting outreach in effort to reunite abandoned clients with their assets
- Performing regular account maintenance, including document review, to ensure accuracy

Required Skills:
- Must maintain positive and professional attitude in a team-oriented, fast-paced work environment
- Proficient at de-escalating situations and finding proper resolution for the client
- Work effectively and efficiently in a team environment
- Have ability to effectively service/resolve client inquiries
- Excellent writing and analytical skills
- Demonstrate organizational skills and proven attention to detail

Desired Skills:
- Flexibility to perform well in a changing environment as processes evolve
- Proficient with Microsoft Office, Outlook, Word, and Excel
- Ability to prioritize and manage multiple job-related duties, including day-to-day tasks

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
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