Lead Associate

This role requires open availability seven days a week and flexibility to work at various sites within 10 miles of the primary Operations site in the metro area (as needed).

Join our dedicated team and contribute to a dynamic culture based on customer obsession trust respect integrity continuous learning and fun. As a Lead Associate youll be at the core of our fastest delivery operation enhancing customer shopping experience. The ideal candidate possesses strong attention to detail efficiently prioritizes tasks demonstrates a willingness to learn and maintains a commitment to delighting our customers.

What its like at our site(s):
1. Safety. Your safety is important to us so we provide safe working conditions.
2. Surroundings. Youll be working in retail warehouse environment with various equipment shopping carts pallet jacks stock dollies and a variety of products including food and alcoholic beverages. Youll also interact with our digital shopping technology.
3. Activity. Work involves frequent movement between different areas standing while conducting most tasks and some lifting. You may need to reach into coolers or freezers.
4. Noise level. Sound levels are minimal what one would expect in a retail warehouse environment.
5. Dress code. Relaxed with a few rules to follow for safety. Comfortable slip-resistant closed-toe shoes are also required for safety. Additional protective and visibility gear may be required.
6. New site opening: If youre applying to a site that hasnt opened yet youll help prepare the team for its first customer orders. This may include tasks like setting up shelving and unloading product deliveries. Youll also have an extended training and onboarding period which may be at a nearby Amazon site.

Key job responsibilities
- Support motivate and model desired behavior for the rest of the team
- Manage operational processes safety quality performance and customer delivery promises following the Regional Area Manager guidance and act as their main support at your assigned site
- Maintain a clean sanitary safe and organized workspace
- Provide ongoing training in areas including system and equipment knowledge quality training general operations and assist Regional Area Manager in identifying training needs
- Provide feedback on processes and standards serving as the escalation point to assist associates and peers in solving issues where appropriate training deploying labor and ensuring the team takes required breaks and lunches
- Maintain a key to the site and open and close following the proper procedures.
- Handle a wide assortment of products including produce meat seafood and alcoholic beverages
- Receive truck deliveries
- Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
- Participate in associate onboarding as required
- Ensure consistent execution of product workflow processes guiding associates as needed including receiving stocking replenishing product and preparing for delivery
- Perform front-line duties whenever necessary
- Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
- Utilize inventory management systems to scan process and count product
- Perform additional duties as assigned
Youll also need to be:
- At least 18 years old and authorized to work in the United States
- Able to lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- Able to use carts dollies hand trucks and other gear to move items around
- Able to go up and down stairs (where applicable)
- Available to work a flexible schedule/shift/work area including weekends nights and/or holidays
- On site for the entirety of your shift

- 1 years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- Work 40 hours/week and overtime as required

- 2 years of production warehouse or other leadership or 1 years of Amazon experience
- Experience managing inventory in a retail or distribution setting
- Prior experience in training others
- Strong verbal communication and customer service skills
- Previous experience in providing peer-to-peer feedback
- Demonstrated success in problem solving and delivering results

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at MD Baltimore - 25.40 - 27.80 USD hourly

Required Experience:

IC