FLEX Senior Manager, Product Manager

JOB SUMMARYThe FLEX Senior Manager, Product Manager for Marriott Digital Services (MDS) Salesforce Commercial Performance is responsible for defining the product vision, roadmap, and delivery of Salesforce capabilities that enable one of Marriott Digital Services’ Commercial Performance platforms. This role owns end to end product strategy for an assigned Salesforce community, translating business priorities across Commercial Services teams and other enterprise organizations into well-defined requirements and prioritized backlogs that deliver measurable value. A key emphasis of this position is proven experience leading large-scale, enterprise implementations that activate Salesforce solutions for operational efficiency and enhanced user experience. The FLEX Senior Manager, Product Manager serves as the primary liaison between business stakeholders and technical teams, balancing strategic product ownership with hands on business analysis. This role partners closely with Salesforce Administrators, developers, and delivery teams to support both run the business needs and long term platform evolution—ensuring solutions are scalable, intuitive, and aligned to MDS’s growth strategy. As the single point of accountability for the product, the FLEX Senior Manager, Product Manager ensures Salesforce operates as a connected, user centered system that supports service discovery, enrollment, execution, customer engagement, and performance visibility.Marriott Digital Services (MDS) operates within Commercial Performance using an agency like, centralized delivery model, providing hotels with comprehensive digital activation services across disciplines such as SEO, content, merchandising, analytics, and paid media, as well as digital products including HWS Discovery Pages, Outlet Sites, and custom hotel solutions. This role reports to the Director, MDS Systems and plays a critical role in scaling Salesforce as the foundation for a global, standardized, yet flexible Commercial Services platform.CANDIDATE PROFILE Education and ExperienceRequiredBachelor’s degree preferred; 10+ years of relevant work experience required in lieu of Bachelor’s degree 6+ years working as a Product Owner, Business Analyst, Product Manager, or similar role supporting business systems or digital platformsStrong experience owning backlogs, writing user stories, and partnering with technical delivery teamsPractical understanding of Salesforce Service Cloud and Experience Cloud concepts, like objects and flowsProven ability to align diverse stakeholders around a shared product visionExcellent communication skills and comfort working in a matrixed organizationPreferredStrong organizational skills with the ability to manage priorities, dependencies, and deadlinesFamiliarity with Agile/Scrum delivery modelsComfortable working in a fast‑paced, evolving environment and navigating ambiguityCORE WORK ACTIVITIESProduct Ownership & StrategyOwn one or more Salesforce product areas (e.g., Commercial Services website, mPortal, etc.)Define and maintain the product vision, roadmap, and backlog in alignment with MDS and Commercial Performance prioritiesEstablish clear success metrics related to adoption, efficiency, and business impactBusiness Analysis & RequirementsElicit, analyze, and document business requirements through stakeholder interviews, case intake, and process reviewsTranslate business needs into clear user stories, acceptance criteria, and functional specifications for development teamsMap current‑state and future‑state processes, identifying gaps, dependencies, and opportunities for automationEnsure requirements are well‑scoped, prioritized, and feasible within Salesforce capabilities and governance standardsBacklog & Delivery ManagementMaintain a prioritized backlog, ensuring work is sequenced to maximize value and minimize riskLead backlog grooming, sprint planning, and refinement activities with delivery teamsPartner closely with Salesforce Administrators, Developers, and QA to clarify requirements and support timely deliveryParticipate in UAT planning and execution, validating that delivered solutions meet business expectationsStakeholder Engagement & CommunicationAct as the primary point of contact for business stakeholders related to assigned product areasCommunicate roadmap updates, release impacts, and changes in a clear, structured mannerSupport change management and adoption efforts by contributing to training, documentation, and rollout planningGovernance & Continuous ImprovementEnsure solutions align with Salesforce best practices, security standards, and platform governanceIdentify opportunities to streamline processes, improve user experience, and reduce manual effortGather feedback post‑release and use insights to drive iterative improvementsAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.Full timePosting Date: 2026-07-02