Department Manager OR

Job Details Job Location: 22849 NE Glisan St - Wood Village, OR 97060 Salary Range: $20.04 - $23.91 Hourly Benefits As a Buffalo Wild Wings Department Manager, you’ll work for the hottest brand around and enjoy a competitive salary. In addition, you’ll be eligible for monthly bonuses and a comprehensive benefits program that includes a guaranteed match to your 401‑k contribution. You’ll have the resources to be at the top of your game, from the same vigor put into developing our famous sauces to the growth opportunities for Restaurant Managers. Department Manager Job Purpose Heart of House Department Manager has primary responsibility for the Heart of House (HOH) area, managing all food/product matters, HOH staff planning and team development, while assisting the General Manager in overseeing the entire restaurant on a shift‑by‑shift basis. Bar Department Manager supervises the restaurant on a shift‑by‑shift basis, with primary responsibility for the Bar Department, managing all adult beverage matters, ordering beer, wine and liquor, inventory control and Responsible Alcohol Service compliance, and overseeing hiring, training and motivating bartenders and bar servers. The Hospitality Manager supervises the restaurant on a shift‑by‑shift basis, with primary responsibility for dining room service, managing hospitality team planning and development, and maintaining a safe environment. General Department Manager Responsibilities Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members to maintain a department team at or above staffing guidelines. Responsible for WCT training in the department and maintaining the department at training store certification. Develops direct reports by creating action and development plans when necessary. Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members. Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs. Creates, develops and implements incentive programs and contests for the department, actively motivating Team Members to participate in all company promotions and incentives. Provides regular performance feedback, including timely performance appraisals and development of department. Administers semi‑annual merit increase process. Assists General Manager with coaching other managers on effective performance management procedures. Oversees MIT training during training weeks, ensuring WCTs are correctly scheduled to conduct training of department modules. Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers. Utilizes World Wide Wings support teams and subject matter experts when necessary or required. Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience. Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity. Ensures all department Team Members have current state‑required training and permits. Actively looks for and identifies techniques to attract new guests. Responsible for the restaurant’s Guest Comment program, ensuring all food‑quality complaints are handled promptly and providing coaching on guest complaint resolution. Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and make necessary adjustments to ensure overall guest satisfaction. Heart of House Department Manager Responsibilities Facilitates and ensures adherence to new food product rollouts. Ensures all Team Members meet or exceed standards for serving quality products, recipe adherence, and portioning. Communicates with all food vendors and holds them accountable for timely delivery of high‑quality products per specifications. Ensures menu specs (recipes), wall charts, and department‑specific systems are utilized and adhered to. Communicates areas of opportunity to the department and management team. Helps General Manager teach, coach, and direct managers and Team Members on quality, service, cleanliness standards, and proper inventory levels. Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problems, creating action plans and following up with department Team Members. Conducts administrative manager functions (entering invoices, inventory, end‑of‑day procedures, etc.). Monitors all department equipment, reports repair needs through the facility management system, and follows up to ensure timely repairs. Operates the department in a manner consistent with all applicable Board of Health and food safety practices. Corrects BOH and Steritech issues immediately. Facilitates and ensures adherence to new bar product/promotion rollouts. Communicates with all beer and alcohol vendors, holding them accountable for timely delivery of high‑quality products. Ensures menu specs (recipes) and bar systems (alcohol incident log, bar line check, prep lists) are utilized and adhered to. Communicates opportunities to bartenders, bar servers, and management team. Bar Department Manager Responsibilities Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problems, creating action plans and following up with bartenders and bar servers. Conducts administrative manager functions as needed (entering invoices, end‑of‑day procedures, etc.). Ensures monitoring of all bar equipment so that all equipment operates and produces high‑quality products. Sales and Profits – Heart of House Department Manager Responsible for overall food cost and operates within company‑defined variance for legitimate food cost variance. Responsible for overall HOH labor results, operating within company standard SPLH targets. Orders all food and paper products from produce vendors and food distributor. Maintains proper inventory levels on all food and paper products; inventories are accurate and independently validated. Establishes daily, weekly, monthly, and quarterly projections. Understands the P&L statement and creates action plans for problem areas. Completes all other assigned duties or tasks. Sales and Profits – Bar Department Manager Ensures bar cost tools are effectively utilized by bartenders, bar servers, and other managers. Responsible for overall beer, liquor, and beverage costs and bar labor results. Maintains proper inventory levels on all alcohol products. Understands sales and profit goals and troubleshoots problem departments. Aggressively manages waste, comps, voids and discounts, with specific responsibility for the bar department. Creates, develops, and implements bar sales‑building incentive contests. Hospitality Manager Responsibilities Assists the General Manager with the execution of the local restaurant marketing program. Creates, develops, and implements sales‑building incentive contests. Completes all other assigned duties or tasks. Qualifications Minimum of 2 years of restaurant or hospitality management experience, with experience managing a restaurant with a full bar preferred. Passion and commitment to a fast‑paced environment, especially that includes wings, beer, and sports. Team focused; champions the team and ensures they have the tools needed for success. Creates a following of loyal, high‑performing Team Members willing to go the extra mile. Open availability, including late nights and weekends. Highly motivated, self‑directed, results driven with strong organizational skills, attention to detail, and professional written and verbal communication skills. Skilled with basic mathematical computations. Proven track record of successfully managing multiple priorities in a fast‑paced work environment. Maintains confidential information and enforces company policies, programs, and compliance issues. Completion of a high school education or equivalent, a valid driver’s license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly. Completion of Buffalo Wild Wings Management Certification program. Additional Information The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor. This job description is intended to describe the general level of work being performed and is not intended to be all‑inclusive. #J-18808-Ljbffr