Account Manager
SupportFinity
Debut Overview Debut is the unconventional innovation lab spearheading the next generation of big business. Only Debut has a scalable, integrated, climate‑positive creation model powered by biotechnology that puts human wellbeing at the center of everything we do—setting the new standard for profitable business and a new pace for an ever‑changing world. Our hybrid biotechnology approaches unlock latent markets, providing access to sustainably produced, natural ingredients with health benefits that cannot be obtained through other methods. We are committed to traversing the entire process, from ingredient discovery to scaling these products, for consumer markets. If you are passionate, enjoy fast‑paced innovation and collaborative teams, then Debut is for you. Account Manager Summary The primary focus for this position will be working with external brand partners and contract manufacturers of personal care products, supporting sales and operations. Responsibilities include customer contacts, proactive problem diffusion, management of all new projects and open orders, and coordination with internal departmental managers to develop cohesive strategies and corresponding timelines for each new project. The role mandates management of product briefs with a focus on developing high‑quality products that drive repeat customer purchase orders, support business development strategy and execution, and execute the mandatory order process. Essential Functions Support brand partners with timely and accurate cost estimates / quotes, timelines and other information. Receive and process all incoming product briefs and redirects. Liaison between contract manufacturer, external brands and internal stakeholders to clearly and effectively execute projects. Possess knowledge of the contract manufacturing process, specifically related to skincare, and preferably within broader personal care, color cosmetic products. Where possible, adjust project‑management approach and coordinate with the Debut team to meet unique customer needs while respecting Debut processes. Utilize project‑management tools to track progress, manage deadlines and communicate status updates effectively to all stakeholders. Develop and maintain project schedules, ensuring milestones are met and potential delays are promptly addressed. Serve as the main point of contact to the customer. Ensure research and development, and costing paperwork is completed and accurate before sending to the customer. Actively manage the scale‑up process for any customer product starting the first production run, and manage customer expectations. Think strategically about each customer’s New Product Development (NPD) projects to drive customers to the best decision efficiently. Proactively raise risks, deadlines, and concerns to meet launch timeline objectives. Support business development initiatives as needed via sample and presentation coordination. Actively participate in market research on behalf of Debut. Participate in customer vetting as needed. Visit customers and contract manufacturers as required. Execute the mandatory weekly order process and identify exceptions. Support long‑term scheduling processes, as well as daily/weekly scheduling processes. Support quality in the management of any quality issues, resolve them, and communicate resolution to the customer. Investigate and resolve inventory questions and discrepancies. Conduct forecasting of future orders. Education and Experience Preferred: BA or BS in chemistry, chemical engineering, biochemistry, or related field. Mandatory: Minimum 3+ years of account management experience with mandatory brand‑facing client engagement, ownership, accountability, and mandatory skincare formulation account‑management experience. Mandatory: Mandatory experience working at or with mandatory contract manufacturers of personal care products. 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Mand #J-18808-Ljbffr
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