Service Marketing Lead

About The Role This is a new role. You'll be building our Services messaging, content and promotional engine that underpins how we take them to market, promote them and create demand. The role has two connected objectives: First, working with Service Leads to create clear, client‑facing messaging hierarchy and value articulation that gives the business a consistent and compelling way to talk about our services. Second, ensuring that we develop the right sales and marketing assets that deliver measurable value to both CDP and our clients. To be clear: you are not the author. This role exists to prevent technically accurate content that nobody outside the business can engage with, and to create material that builds CDP's reputation as a trusted strategic partner. You are the commissioner, expert, architect, shaper, and editor. Content comes from subject matter experts. Your job is to help uncover the opportunity and need, brief and influence teams to create content, provide your expertise in advising, teaching, shaping what they produce, and then ensure it goes to market effectively through the right sales, marketing and account management channels. You’ll work in close partnership with Service Leads, who own the commercial success and technical credibility of their services. Your role is to help them articulate and promote their services clearly for external audiences, challenge language and structure that doesn't land commercially, and ensure each service fits coherently within the wider CDP portfolio. You are not responsible for service scope, delivery models, or pricing, but you are responsible for ensuring those elements are communicated effectively to the market to demonstrate expertise and value. Our values are Proactivity, Adaptability, Client-Centricity, Collaboration, and Trust. What you’ll be responsible for Own messaging and proposition frameworks You'll be the messaging architecture behind our Services, helping to develop aligned value propositions, messaging hierarchy, and differentiation narrative. As services and market needs evolve, you'll keep the framework current, coherent, and commercially sharp. It is the foundation everything else is built on, and you are responsible for maintaining it across a growing portfolio of services and Service Offering Leads. Take Services to market and drive promotion When new or evolved services are ready, you'll lead their commercial launch. That means developing the go‑to‑market narrative, helping the business equip itself with the assets it needs, and working with Campaign and Comms teams to ensure visibility across the right channels. You'll identify where and how each service should be promoted—through campaigns, thought leadership, LinkedIn, events, or direct sales and account management enablement—and drive that activity with pace and commercial intent. Growth in awareness, consideration, and pipeline contribution is a direct measure of your effectiveness. You'll also bring channel best practices to this process, understanding SEO and AIO principles so content is not only compelling but discoverable. Translate technical expertise into client language Service owners understand what they do in depth. Your job is to help them say it in ways that resonate externally. That requires listening carefully, asking the right questions, and reframing technical language into commercial narrative without losing accuracy. Language consistency and alignment is your responsibility. Brief Service owners and drive content development You'll work with Service Leads, Markets, and conduct your own research to identify what content is needed, build clear briefs for service owners, and manage delivery. You'll ensure Service Leads understand what's being asked, why it matters commercially, and what good looks like. You'll hold them accountable, with support and encouragement, but with clear expectations. Edit, shape, and quality‑assure all output Once content is produced, you take ownership of making it right. You'll edit for clarity and impact, align it to the messaging framework, remove unnecessary complexity, and ensure it's genuinely useful for the audience, whether that's a BDL building a proposal, a sales lead in a client meeting, or an account manager growing a relationship. Strong editorial judgement and the ability to rewrite copy where needed are non‑negotiable. Identify and develop new promotional opportunities Working closely with our Campaign and Comm Team, you'll actively look for new ways to get our services in front of the right audiences. This includes using LinkedIn purposefully, promoting our people and their expertise, not just the company, and mobilising Service teams to use their own networks. You'll also keep an eye on emerging tools, frameworks, and approaches that could strengthen how we promote and sell, bringing ideas to the table with a clear case for adoption. Own digital visibility for our services You’ll own the strategy for how Service content performs online, ensuring web pages, articles, and assets are optimised for both search and AI‑driven discovery (AIO). You'll identify social communications opportunities and brief Channel to bring them to life. Strategy and opportunity identification sit with you; execution with Campaign and Comms, but you’ll need to be ready to dive in. Ensure consistency across services and sectors With multiple services across multiple markets, fragmentation is a real risk. You'll maintain oversight of quality and consistency across all Service content, ensuring the business speaks with one voice and that individual service content fits within the broader CDP proposition. Things you may also be asked to help with Supporting input into the marketing calendar from a content planning perspective Helping shape sales proposals and tender responses where strong proposition language is needed Contributing to brand and creative direction in collaboration with the Channel team Supporting knowledge transfer and content briefing for agencies and external partners Representing the marketing function in service planning or proposition development conversations Contributing to cross‑pillar marketing initiatives where content expertise is needed

WHAT SUCCESS LOOKS LIKE

You are a trusted advisor to Service Offering Leads. They come to you early, when a Service is evolving, when a new opportunity emerges, when they're not sure how to position something. You've earned that by understanding their world, asking good questions, and consistently improving how their services are perceived externally. They trust your judgement on what will land with clients, even when it means changing something they're proud of. You get the best out of subject matter experts. You've built a content engine that works. Service owners know what's expected of them, briefs are clear, and the output is consistently better than it would have been without your involvement. The business has stopped producing pure technical content and started producing material that creates real commercial conversations. Services are actively promoted and performance is improving. The Services you support are visible in the right places, talked about in the right way, and generating interest that feeds the pipeline. New services are launched with clarity and confidence. Content is being used by BDLs, by sales leads, by account managers, and you can point to where it has made a difference. About You What will help you succeed in the role? Strong editorial skills: able to review, rewrite, and improve copy produced by others, with a confident and practical approach to editing at pace. An exceptional communicator: someone who can turn complex ideas into clear, compelling language, and who genuinely understands the difference between what experts want to say and what audiences need to hear. A confident and credible influencer who can work productively with senior service and technical leaders, earn their trust, and help them see the commercial value of strong positioning and messaging. Strong strategic thinking: able to see the big picture of how services relate, where differentiation lies, and how to build a coherent narrative that holds across different audiences and contexts. A high bar for quality and consistency, combined with the pragmatism to know when good is good enough. Strong collaboration skills: this role sits in the middle of the marketing team and depends on being an excellent partner to Market Performance and Channel Execution colleagues. Experience with content strategy, proposition development, and sales enablement in a B2B context. Comfortable working with ambiguity and building new frameworks where none previously existed. Experience and Education Significant experience in editing or writing, a senior B2B marketing, product marketing, or proposition development role. Proven ability to develop client‑focused messaging frameworks, value propositions, and GTM content that has demonstrably supported sales and marketing outcomes. Direct experience working with senior technical, commercial, or service leaders to translate expertise into compelling external narrative. Experience in professional services, consultancy, or a technical/innovation‑led business strongly preferred. Degree or equivalent qualification in marketing, communications, or a related discipline preferred; a strong portfolio of work will carry significant weight. About Us Cambridge Design Partnership (CDP) is an end‑to‑end innovation partner, propelling global brands and ambitious start‑ups to success. We build breakthrough products and services – from insight to ideas, prototypes to production – bringing innovation to life. Our teams are multi‑disciplinary, uniting scientific rigor, design ingenuity, and engineering excellence for consumer and healthcare clients. People‑centred, deeply collaborative, and – above all – expert, we’re uniquely positioned to shape the future for consumers, patients, and industry. Even our ownership model is innovative: We’re 100% owned by our employees, ensuring an open culture and a total commitment to our projects’ success. As part of our benefits package, we offer: Flexible working A discretionary bonus Excellent learning and development opportunities A 12% non‑contributory pension Private healthcare Electric vehicle lease salary sacrifice scheme Share incentive plan 33 days holiday inclusive of bank holidays #J-18808-Ljbffr Cambridge Design Partnership