Front Desk Coordinator/Receptionist

*Please note: a resume is required for this position*

Pay Rate: $15.00 an hour plus commission and tips

SUMMARY: Provide various nail services for guests' hands and feet. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform a variety Manicure and Pedicure services offered on the Spa Menu
• Remove previously applied polish, shape and smooth nails and apply polish
• Assess guests' hands and feet and exfoliate, massage, apply treatments
• Recommend and promote nail care products based on guests' needs
• Keep work area clean and sanitize tools and equipment
• Recommend and schedule guests future appointments
• Stay current with the latest nail trends
• Provide backup support to Spa Receptionist
• Process cash, credit / debit card and comp transactions for services and retail products
• Handle incoming calls, schedule appointments and answer questions regarding the property

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• Current Minnesota nail technician licensure or capability for Minnesota reciprocity
• Demonstrated knowledge of products and chemicals used in a salon environment

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Abilities

Required:

• Ability to work efficiently and consistently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to learn appropriate product and equipment usage
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell spa products and services
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• Must meet all requirements to maintain current Nail Technician license
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with occasional walking and standing
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds occasionally
• Must have manual dexterity necessary to manipulate salon tools
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Spa, which includes chemicals, aroma therapy scents and nail products; May require going on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact