Assistant Customer Service Manager

*Please note: A resume is required for this position

Pay Rate: $6.31 an hour plus tips and $22.50 an hour as an Assistant Pit Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exchange cash for chips
• Deal the games (i.e. blackjack, three card poker, pai gow etc.) efficiently and in accordance with established policies and procedures
• Provide continuous quality entertainment and service to guests
• Protect the integrity of the game and table inventory
• Operate the table games software
• Monitor table activity and guest play ensuring compliance with Title 31 guidelines
• Correct dealer errors and settle player disputes
• Initiate and verify fills and credits for tables
• Issue comps following established guidelines

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• High School Diploma/GED or equivalent experience
• 6 months table games experience

Preferred Knowledge and Certification:

• Previous supervisory experience
• Proven knowledge of basic strategy and (+) and (-) count system

Required Skills:

• Accurate and detail-oriented
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Above average math skills

Required Abilities:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice

PHYSICAL DEMANDS

• Must be able to stand for long periods throughout the day with some walking
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must have the ability to deal at least 350 hands per hour

WORKING ENVIRONMENT

• Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact