Front Office Supervisor

Hotel Operations Manager*Please note: a resume is required for this position*Pay Rate: $22.50 an hour with $2.00 an hour additional shift differential on swing and grave shiftSummary: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards.Essential Duties And Responsibilities:Hire, schedule, train, coach, and evaluate staff and conduct performance reviewsDirect daily work activities and inspect completed work for conformance to standardsRun reports and credit checks, ensure accuracy and follow upCommunicate with hotel management and other departments to resolve guest complaintsMaintain and trouble shoot hotel computer systemsAdhere to Hotel Operations Systems & ControlsComplete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.Monitor and maintain daily room salesWork with management and other departments to optimize guest occupancy and assure guests well-being and safetyAnswer questions and resolve guest complaintsFill-in for management or frontline staff as neededKnowledge And Certification, Skills And Abilities:Knowledge and Certification:High School Diploma/GED2 years supervisory experience preferably in a mid-sized, full-service hotelSkills:Accurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesStrong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systemsStrong project management skillsExcellent written, verbal and interpersonal communication skillsExcellent problem solving skillsStrong leadership skillsAbove average math skillsAbilities:Ability to work fast and efficientlyAbility to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous mannerAbility to independently complete multiple tasks in a professional mannerAbility to enthusiastically and professionally sell and / or up-sell property amenitiesAbility to serve both internal and external customersAbility to manage control labor costsAbility to manage projects in a timely and efficient mannerAbility to speak in a clear, concise and pleasant voiceRequired Training:Treasure Island guest service trainingEffectively Handling Harassment trainingProperty Management Systems trainingTelecommunications Systems trainingDepartment orientation, including safety and "Right to Know" trainingTeam Member Electronic Communication System trainingDetection of counterfeit moneyAny position-related training as determined by department managerPhysical Demands:Must be able to sit for long periods of time with moderate amounts of walking and standingMust have a good sense of balance, and be able to bend and kneel routinelyMust be able to reach and twist routinelyMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift up to 5 pounds occasionallyMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordinationWorking Environment:Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortagesExtensive computer useOccasionally overtime may be requiredOccasionally must deal with angry or hostile individualsHigh volume direct public contactEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.