Call Center Agent

Service BDC Role

The role of a Service BDC is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership. Their goal is to generate a response, answer any questions and set an appointment.

Duties for this entry-level position include:

• Schedule service appointments
• Make high volume of outbound calls to customers
• Customer follow up
• Maintain relationship with customer
• Work closely with the service dispatcher

Skills:

• Bilingual in English and Spanish
• Highly motivated
• Good time management skills
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Call center experience helpful, but not required

Our customers keep coming back to us because of our excellent customer service. Not only do we invest in our customers, but we also put that same energy into our employees. If you're looking to move your career forward, apply today!

What We Offer:

• Paid Training
• Health Benefits
• Career Progression
• Great Culture

Requirements:

• High School Diploma or equivalent, some college preferred
• Automotive experience
• Stable work history required with historical job stability
• Excellent verbal communication skills must speak clearly and professionally.
• Must have a professional appearance
• Ability to work in a structured environment and adhere to attendance policy and schedule requirements which included evenings and weekends
• Proficient with basic computer applications
• Outgoing and friendly personality not easily intimidated, ability to handle customer rejection
• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service
• Ability to work well in a fast-paced and diverse environment