Call Center Specialist

Join the Charlotte One Hour Team!

We are searching for an upbeat, positive, and engaging person who enjoys working in a call center atmosphere and may have experience dispatching technicians in a service-related industry. This position will require candidates who have a certain amount of flexibility with their schedule.

Commission, bonuses, and other incentives will boost your hourly pay! Full time schedule, year round, steady work, family-owned company, your're not just a number here! Absolute room for growth (we hire from within!)

You are the very first point of contact with our customers to provide an experience that will leave a lasting impression. Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.

All One Hour staff members enjoy benefits that include: training and continuous growth support, medical/dental/vision/critical illness and accident plans, short and long term disability, 401k with company match, paid vacation and holiday time, referral bonus program, discount on all services.

Enthusiasm, confidence, and a willingness to serve is what you should possess and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In-house training is provided and support and guidance is never ending.

Experience dispatching service technicians is a big plus! Call center specialists are also responsible for: responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing; scheduling appointments with customers; contacting previous customers for renewal and prospective customers for new services; maintaining and ensuring accuracy of call details.

Those qualified should: have flexibility to work a 40-hour/wk rotating schedule (work 5 days in a row, have 2 days off) that is made a month in advance. Our call center operates 7 days a week from 6:30am-11pm. In order to be considered, you must have that flexibility. After a minimum of a 3-month training period (M-F 8am-5pm), you would be considered for a hybrid work schedule.

Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently. Have a minimum of two (2) years related experience working with customers directly. Be proficient working with various computer programs and have the aptitude to master our in-house CSR program, and have good typing skills. Have a geographical knowledge of our service area and/or map reading skills. All call center specialists are expected to pass a pre-employment drug screen, as well as undergo a thorough background check.

Compensation: $17.00 - $18.00 per hour

Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path We offer you an unlimited future with our world class training programs. Our training programs include technical training, virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.