Golden Gate - Hotel - Front Desk Agent

8 Fremont Street Experience, Las Vegas, NV 89101, USA Job Title: Front Desk Agent Job Summary Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolves guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available. Essential Job Functions Responsible for practicing, supporting and promoting the Company Service Standards at all times Accurately creating reservations and checking guests in and out Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris Answer all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible Observe and report unusual or suspicious behavior Clean and maintain the Front and Back of House work areas - inform necessary persons of any supply shortages Qualifications Ability to communicate effectively with guests, team members and management in both written and verbal form Basic math skills Previous cash handling experience Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures Basic knowledge of Microsoft Office, Outlook and Internet Ability to work any day of the week and any shift to include weekends and holidays Ability to establish and maintain an effective working relationship with team members and guests Minimum age of 21 years Education and/or Experience High school graduate or GED equivalent required 1 year previous customer service experience required Physical, Mental and Work Environment Requires normal corrective vision range, ability to see color, and ability to distinguish letters, numbers and symbols Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift Manual dexterity to operate job-related equipment Work is typically in an area which may be unusually hot, cold, noisy and may contain second-hand smoke Tasks performed from a sitting or non-sitting position Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping Constant contact with fellow team members and guests Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). #J-18808-Ljbffr