Full Time 40 hours (Assistant Manager)

Job Description

Job Description

JOB DESCRIPTION

Job Type: Full-time 40 hours/week (Promotions available if company qualifications are met)

We’re seeking an enthusiastic individual who’s eager to grow within the company and become an Assistant Manager

Starting Salary: $4200-4800$ per month

Benefits:

• Flexible schedule (2 days off per week)
• Employee Discounts 
• Complimentary Food and Snacks during breaks
• Vacation Leave/ Paid Sick Leave

Shift :

• 8 hours/day
• 5 days a week (40 hours per week)
• Opening shift (10 am - 7 pm)
• Closing shift (12:30 pm - 10 pm)
• Weekend shift and weekday off (2 weekdays per week)
• Holiday schedule 

Experience Requirements:

• Guest services experience (1 year preferred)
• Barista experience (1 year preferred)
• Manager experience (1 year preferred)

Work Location: In-person (2383 Telegraph Ave Berkeley CA 94704)

Day to Day Responsibilities:

• Collaborate effectively with the shop manager to assist with inventory counting, payroll, and scheduling.
• Adhere to the client’s culture and guidelines, as well as the Health Department’s regulations, TP Tea standards, and expectations for tea quality, freshness, and presentation.
• Greet customers warmly upon their arrival and provide them with drink menus and answer any questions they may have about the ingredients.
• Take orders meticulously, paying close attention to details such as coffee blend preferences, dairy and sugar ratios, and other customer requests.
• Prepare beverages according to recipes and serve them 
• Accept and process payments, 
• Maintain a clean and organized bar area, ensuring that the working space is sanitized.
• Regularly check the functionality of brewing equipment and report any maintenance needs promptly.
• Comply with all health and safety regulations to ensure a safe working environment for both customers and employees.
• Communicate customer feedback to managers and suggest new menu items.

MAJOR DUTIES/FUNCTIONS/TASKS:

Specific duties and responsibilities 

• Training new employees and guiding existing workers 
• Determining budget and resource allocation 
• Resolving issues that arise during shifts
• Enforcing company policies and procedures and communicating procedural changes to employees
• Leading team initiatives, such as ones for sustainability or professional development
• Scheduling hourly employees
• Monitoring key performance indicators (KPIs) and relaying these metrics to upper management

• Meet all timelines for payroll, service, accounts receivables, human resources, corporate office, and other client and management-given deadlines.
• Teach and adhere to TP Tea’s philosophy, culture, and commitment to quality tea beverages and exemplary service.
• Take ownership of the tea and maintain its quality.
• Have a passion for tea.

Customer Service and Client Relations:

• Represent the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions.
• Respond to all comments and complaints within 24 hours and follow up with a written response to the General Manager.
• Interact with customers and resolve complaints in a friendly and service-oriented manner.
• Communicate honestly, accurately, and in a timely manner with clients.

Special Events:

• Assist the Shop Management team with special events as needed, providing staff, culinary, and management presence.

Skills:

● Beginner welcome: It’s okay if you don’t have prior experience.

● Willingness to be a good team player.

● Positive, friendly, and can-do attitude.

All employees are expected to adhere to the following:

● Perform quality work within deadlines, whether with or without direct supervision.

● Interact professionally with other employees, customers, and suppliers.

● Contribute effectively as a team member on all assignments.

● Work independently while understanding the importance of communicating and coordinating work efforts with others.

• Open availability
• Weekend shifts
• Being on time
• Responsible
• Good Communication Skills
• Good Attitudes
• Good Performance
• Good Personality
• Open to learn
• Management Skills
• Good Leadership skills
• Holiday schedule
• Non student

We make the best quality tea while providing an environment that helps our teammates grow.

Vision on Personal Growth:

At TP TEA, we not only teach you the basic working skills, but also value in teaching you the right perception and mindset on how to handle situations and interact with others. We will provide full training for Cashier/Barista/Tea Maker. And we have A Full Employee Promotion Process to help our teammates grow.