Guest Services Manager

Overview The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. Responsibilities Provide supervision and direction to the front-end team to ensure high standards of guest service. Perform bookkeeping tasks and assist the Sr. Guest Services Manager with front-end operations including Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. Benefits 10% employee discount on grocery items, with additional franchise-specific discounts at company-owned locations. Get Paid Daily with DailyPay option. Paid Time Off (PTO/Vacation). Paid Floating Holidays & time and a half on holidays. Sunday Premium Pay – extra $1 per hour (some exclusions apply). Paid Military Leave. Employee recognition programs with monetary rewards. Employee Health & Wellness Programs, EAP, and related resources. Access to a national discount marketplace for travel, electronics, insurance, etc. Career growth and development resources. 401(k) with company match up to 20% of the first 5% contributed. Participation in ESOP (employee-owned). Education benefits including tuition discounts and scholarships. Additional voluntary benefits such as vision, accident, and critical illness insurances. If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, and company-sponsored life and disability insurance. Qualifications Must be at least 18 years of age. Previous retail/customer service experience preferred. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. Pay Range USD $17.00 - USD $24.00 /Hr. Company Introduction Are you friendly, dependable, and passionate about working with people? At Coborn’s, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you’re looking for a place where you can build a future while making a positive impact every day, we’d love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych’s Marketplace Foods, Sullivan’s Foods, and Kessler’s. We offer our guests an elevated shopping experience—both in-store and online—focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn’s, Inc. also owns and operates liquor stores under the Coborn’s Liquor, Cash Wise Liquor, Andy’s Liquor, and Captain Jack’s brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn’s Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert’s, Godfather’s Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center. #J-18808-Ljbffr