VoIP Engineer

Voice Provisioning Engineer IRequired Skills & Experience Basic understanding of telecommunications, VoIP, SIP trunking, Hosted Voice, analog services, and PSTN terminology. 1-3 years of experience preferred · Working knowledge of LNP, TNs, CSRs, LOAs, CNAM, and E911 concepts. · Ability to learn hosted PBX platforms, Adtran gateways, Grandstream devices, and internal provisioning tools. · Strong attention to detail, organization, problem solving, customer service, and written and verbal communication. · Ability to manage multiple assignments, meet deadlines, and work effectively with internal teams, customers, and vendors. · Proficiency with Microsoft Office, Teams, Outlook, ticketing systems, and CRM tools such as Salesforce.Nice to Have Skills & Experience CCNA, Adtran, SIP, or comparable industry training is a plus.Job Description The Voice Provisioning Engineer I provisions, configures, tests, and activates voice services for enterprise customers. The role supports Hosted Voice, SIP Trunking, analog/POTS replacement, number portability, customer turn-up activities, and approved customer premises equipment. The Engineer I develops proficiency in company voice products, provisioning systems, carrier processes, and customer implementation standards while maintaining accuracy, organization, and a strong customer focus.