Shift Manager

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.


What you can expect as a Shift Manager at West Star:


The Shift Manager will be responsible for the administration and coordination of all maintenance operations for the assigned shift. This position will oversees maintenance operations, resolve internal and external disputes, coordinate activities among various departments to complete work assignments, and perform special assignments as required.


You will be ESSENTIAL to many FUNCTIONS including:

• Responsible for all aircraft maintenance activities for assigned shift.
• Attends shift turnover meetings.
• Coordinates project details with Quality Personnel, Team Leads and Parts Department.
• Reviews squawks generated and produces estimates that will be submitted for customer approval.
• Submits customer approvals and facilitates parts procurement in collaboration with the Project Coordinator Management.
• Ensures project estimates stay on track.
• Monitors hours applied to the work scope to ensure alignment with proposal and estimate sheets.
• Meets with customer, pre and post event, and communicates with customer throughout event.
• Serves as point-of-contact for assigned shift.
• Manages the maintenance updates, internally and to the customer, for assigned shift.
• Makes decisions based on safety, qualifications and company regulations for all technicians assigned.
• Ensures all employees are being managed fairly and consistently.
• Conducts employee performance reviews.
• Reviews and assists with employee's time sheets.
• Approves and submits employee paid time off.
• Maintains a look-forward approach for setting up manpower, equipment and parts for the next shift.
• Monitors all company e-mail traffic to help make informed decisions.
• Leads a culture of continuous improvement in procedures, processes, and internal and external customer satisfaction to improve cost, schedule, and quality of processes.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Any other job-related duties as assigned by supervisor or management.

What you'll need to bring with you:

Your Education
A High school diploma or equivalent are required.
A&P license is recommended but not required.
A valid driver's license approved for airline travel and/or a valid passport is ideal, but not mandatory. Aircraft specific factory training is preferred.


Your Experience
5+ year's prior experience working in corporate aircraft maintenance is recommended.
Experience with Microsoft Office 365 products required.
Actual work experience must include troubleshooting, use of specialized tools, ground support equipment, and the use of aircraft maintenance manuals, parts catalogs, technical reports and forms.
Experience supervising two or more-line maintenance technicians.


Your Initiative:
We're looking for a team player who is self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common.


Your Sense of Responsibility:
Attend work every day as scheduled to include overtime and weekend assignments.
Notify supervisor in advance of shift starting if unable to work.
Must have reliable transportation to get to work each and every day.
Must perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer oriented work habits.
Direct the work and flow of multiple projects.
Supervision of team members in daily operations and duties.
Attention to detail with a focus on safety and quality of work.


Other Particulars:

Physical Requirements
Lift at least 70 lbs.
Routine walking, bending and squatting or sitting.
Routing or repetitive physical motion with arms and hands.
Personal computer operations on Apple and Microsoft products especially Outlook, Word, and Excel spreadsheets.
Work on elevated platforms (up to 40 feet in the air) using fall protection safety gear.


Mental Requirements
Understanding and implementation of regulations and guidelines.
Troubleshoot or evaluate system operation.
Work with others in a professional manner.
Coordinate projects.
Team management skills.


Working Conditions
The majority of work will be accomplished in a hangar environment which can include very hot or very cold temperatures.
Work outside during aircraft runs will occur.
Varied positions in and around the aircraft.


Compensation & Benefit Information


The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The hourly rate for this position generally ranges between $35.00 - $55.00. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match and employer contribution to a Health Savings Account (HSA).


West Star Aviation's Benefits

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities

Company Description:

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.