ServiceNow Senior Technical Consultant

Senior ServiceNow Technical Consultant
Location: Remote (United States only)
Position: Full-time

Position Responsibilities

• Provide hands‑on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third‑party software integrations.
• Coordinate with the Crossfuze Engagement Manager and customer stakeholders to understand business requirements and the rationale behind changes to existing and new functionality.
• Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the ServiceNow platform.
• Implement new functionality for customers while following ServiceNow best practices.
• Assist in troubleshooting ServiceNow upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Produce detailed documentation on all work completed.
• Lead technical implementation teams, including code review for less experienced consultants.
• Develop and configure required integration components such as SSO, LDAP, and APIs.
• Develop and enhance ServiceNow portal components to improve user experience.
• Wherever possible, enable the customer's ServiceNow administrator(s) to be self‑sufficient.
• Conduct technical training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
• Maintain an 80% billable utilization target.
• Other duties as assigned and requested.

Qualifications

• 4+ years of experience implementing, configuring, and customizing ServiceNow.
• 3+ years of experience with common web technologies and networking (XML, HTML, JavaScript, AJAX, CSS, TCP/IP).
• Strong understanding of ITIL methodologies and IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• Experience with Single Sign‑On (SSO) using token‑based authentication, SAML 1.1, and SAML 2.0.
• Familiarity with integrations using REST/SOAP web services.
• Ability to work remotely and collaborate with distributed teams.
• Ability to understand and implement complex end‑user requirements.
• Strong organizational skills and ability to manage multiple projects.

Certifications

• Required: ServiceNow Certified System Administrator (CSA)
• Required: ServiceNow Implementation Specialist certification in two or more application areas.

Benefits

• Flexible remote work options.
• Additional PTO day for mental health.
• Competitive paid time off.
• Half‑day Fridays (no meetings or messages after noon).
• Paid maternity and paternity leave for biological birth and adoption.
• Newborn, adoption, and fertility assistance.
• Competitive training & development programs.
• Healthcare plan.
• 401(k) with employer match.
• 10 days toward bereavement leave.
• Premium Calm app subscription for every employee and 5 additional subscriptions for a choice of people.

Compensation Range

The anticipated compensation range for this position is $125,000–$145,000 USD annually. Factors such as experience, training, education, geographic location, and other considerations are taken into account when determining the final rate.

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.