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Field Technician

Pomeroy Technologies

Onsite Support

Recommended experience level: Relevant years of local in country experience: > 2-3 years Good oral and written communication skills in local language + English Good interpersonal skills Industry standard skills normally expected from an onsite support technician including: ServiceNow ticket handling Microsoft Windows and Apple operating system – all related issues How-to assistance of End User assigned IT devices and software Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.) Perform basic HW support for Desktop & Laptop: RAM upgrade Keyboard exchange SSD HD replacement Assistance on Software related issues (Standard & Non-Standard) Microsoft Office 365 suite Software deployment Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage Smartphones & Portable Devices experiences for SIM handling and provisioning Meeting room support (Audio and Video Equipment) Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc. Stock management (incoming & outgoing IT goods)

Vacancy posted 3 days ago
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