Call Center Manager

We need a commercially minded Call Center Manager who can turn Written Communication and QA Monitoring into repeatable, scalable revenue. The thing worth noting is how much Cisco trusts you here — $116,000 - $172,000, sales marketing ownership, and a long runway, all from 8 years in. Key Responsibilities Negotiate pricing and close deals that meet or exceed quarterly quotas Line up the sharp-but-gentle sponsorships that put Cisco in front of buyers Design landing pages and conversion funnels that turn traffic into customers Deliver persuasive product demos to team-oriented buyers and stakeholders Pitch Cisco's fast-moving offering to buyers who haven't heard of us yet Hands-on ownership of social media calendars and community engagement Walk CA partners through co-marketing they'll say yes to Pitch upsells that feel like favors, not invoices What You'll Bring Flexibility to adapt your approach as business needs evolve Fluency across Freshdesk and Customer Satisfaction Surveys, with strong opinions on both Practical command of QA Monitoring, with bonus points for Genesys Cloud Familiarity with Cisco-scale workflows, or the appetite to reach them The grit to debug at 4pm on a Friday without complaint Proven Genesys Cloud judgment when the textbook answer doesn't fit We started Cisco in a San Bernardino garage because the sales marketing status quo deserved a deeply collaborative reckoning. Our San Bernardino, CA team moves at a steady, sustainable pace and protects time for deep, focused Freshdesk work. You will see $116,000 - $172,000 on the offer, plus a growth plan, a mentor, and benefits tuned for life beyond the San Bernardino office. #J-18808-Ljbffr