IT Support Technician I

IT Support Technician I

Compensation: $28–$32/hour

Benefits: Full-Time (Non-Exempt) – Medical, Dental, Vision, PTO, wellness week, and 401(k) with company match

Location: Higganum, CT

Work Model: Hybrid, 4 days on-site

***Please note that this position is not available for C2C or sponsorship!***

About the Opportunity

LaSalle Network is hiring for an IT Support Technician I role with a growing organization seeking a customer-focused technology professional to join their IT team. This is an exciting opportunity for someone who enjoys solving problems, supporting end users, and expanding their technical skill set across a modern Microsoft environment. The ideal IT Support Technician I will bring strong communication skills, a positive attitude and a passion for helping people. This role will provide hands-on experience supporting Microsoft 365, Windows environments, hardware deployments and day-to-day technology needs across the organization. The team is looking for someone who can hit the ground running while continuing to learn and grow alongside experienced IT professionals.

What's the job?

• Provide responsive technical support to employees across all levels of the organization
• Create, modify and disable user accounts within Microsoft Active Directory and Microsoft Entra ID
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• Troubleshoot Windows 10/11 hardware, software and application issues
• Assist with laptop deployments, hardware refreshes, asset tracking and equipment lifecycle management
• Perform endpoint troubleshooting, patching, antivirus monitoring and device maintenance
• Resolve basic network issues involving Wi-Fi, Ethernet, VPN, DNS and printers
• Support conference room technology, audio/visual equipment and VoIP systems
• Document troubleshooting steps and contribute to internal knowledge base resources
• Partner with vendors and third-party providers when needed
• Assist with IT projects, office technology initiatives and process improvements
• Explore and leverage AI productivity tools to improve documentation and support efficiency

What's needed?

• 2–5 years of hands-on IT support experience in a professional environment
• Strong customer service skills and the ability to communicate technical information clearly
• Experience troubleshooting Windows operating systems and Microsoft 365 applications
• Knowledge of Active Directory user administration, password resets and group permissions
• Familiarity with Microsoft Entra ID (Azure AD) and hybrid identity environments
• Experience supporting hardware, software, printers and basic networking issues
• Ability to prioritize multiple requests while maintaining a high level of professionalism
• Strong problem-solving skills and eagerness to learn new technologies

What's in it for me?

• Competitive hourly compensation: $28–$32/hour
• Full-time opportunity (non-exempt) with eligibility to enroll in benefits
• Medical, dental, and vision insurance
• Paid time off and wellness benefits
• 401(k) plan with company match
• Opportunity to work with a variety of technologies in a modern Microsoft environment
• Exposure to IT projects, infrastructure initiatives and leadership teams
• Opportunity to grow technical skills within a collaborative IT department

If you are an IT Support Technician I who enjoys helping people, solving technical challenges and growing your career in IT, we encourage you to apply. This is a great opportunity to gain valuable experience while making a direct impact within a supportive technology team. Apply today to learn more! ***Please note that this position is not available for C2C or sponsorship!*** All the best, LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.