Regional Service Manager

Regional Service Manager- Northwest Region

We're looking for a dynamic Regional Service Manager to join our team in the Northwest region. If you're a motivated leader with a passion for driving excellence, this is your opportunity to make an impact! Join BGIS - Where Your Career Thrives! Are you seeking a workplace that prioritizes your growth, values your individuality, and empowers you to succeed? At BGIS, we're more than a company we're a community dedicated to fostering innovation, delivering exceptional service, and creating opportunities for our team to shine. As a global leader in facility management and real estate services, we manage over 320 million square feet across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. With a team of 6,500+ professionals, we're committed to enabling innovation for our clients and supporting your career aspirations.

Why Choose BGIS?

• A Company That Cares: We're invested in your success, offering clear paths for career growth and professional development.
• Flexible Rewards: Enjoy recognition and benefits tailored to your unique needs and lifestyle.
• People-First Culture: At BGIS, you're not just an employee you're a valued partner in our mission to deliver outstanding service.

What We Offer

• Competitive Salary: $140,000 - $155,000 annually.
• Bonus Potential: 5% Optimizer Annual Incentive Award (OAIA).
• Travel Perks: $55 daily per diem and lodging provided for authorized out-of-town travel.
• Generous Paid Time Off: Start with 88 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your future.
• Additional Perks Company-issued cellphone and tablet for seamless work. Annual boot voucher to keep you equipped. Comprehensive health, life, and disability benefits package. Access to corporate perks through ADP. Robust technical training and career development programs. Opportunities for career advancement and potential relocation.

About the Role

As a Regional Service Manager, you'll lead a team of skilled commercial service technicians within your assigned area operation, driving operational excellence and client satisfaction. You'll play a pivotal role in managing service operations, fostering team engagement, and supporting business growth while upholding BGIS's commitment to innovation, safety, and compliance.

Key Responsibilities

• People Leadership
• Lead, mentor, and develop a team of service technicians, fostering engagement, performance, and retention.
• Oversee hiring, performance evaluations, and compensation recommendations.
• Provide ongoing feedback and coaching to enhance team performance.
• Ensure compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
• Support team members with expert problem-solving and guidance.
• Contribute to company-wide initiatives as needed.
• Regional Operations Management
• Oversee dispatch functions, assigning repair tickets and projects to technicians for timely, high-quality completion.
• Schedule and manage preventative maintenance and service tasks.
• Review service and repair invoices for accuracy and efficiency.
• Manage operational budgets, optimizing costs and resource utilization.
• Collaborate with stakeholders to refine processes and implement standard operating procedures.
• Ensure compliance with all applicable regulations and service level agreements.
• Drive operational efficiencies by analyzing work volume and developing corrective solutions.
• Work cross-functionally to deliver specialized support and seamless service.
• Resolve operational issues with urgency to exceed client expectations.
• Manage inventory to support service delivery.

What You Bring

Required Knowledge & Skills

• O6A HVAC/Refrigeration specialty license (Required)
• EPA Universal Certification (Section 608) (Required)
• Associate degree, equivalent training, or relevant work experience.
• Minimum of 5 years in a similar role with supervisory or management experience leading a team of technicians.
• In-depth knowledge, skills, & abilities of commercial HVAC service.
• Proficient in servicing, installing, and troubleshooting: Commercial HVAC systems Refrigeration systems and ice machines Chillers, cooling towers, water source heat pumps Building Automation Systems or Building Management Systems
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Familiarity with light commercial equipment
• Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel - preferred but not required)
• Strong leadership skills to engage and motivate teams to achieve goals.
• Excellent communication skills, including influencing, negotiating, and client-facing interactions.
• Proactive problem-solving mindset with a focus on continuous improvement.
• Strong relationship-building skills with internal teams, clients, and vendors.
• Proficiency in Microsoft Office and related computer applications.
• Self-motivated with the ability to multitask and manage independently.
• Licenses & Certifications Certification or additional training in a relevant specialty is a plus.

Physical Demands & Work Environment

• Ability and willingness to travel frequently for meetings and job visits (reimbursement provided).
• Valid driver's license and access to personal transportation for work-related travel.
• Reasonable accommodations available for qualified individuals with disabilities.
• Up to 25% of travel in assigned area of operation.

Join Us Today! At BGIS, you'll find a supportive environment where your leadership can shape the future of our operations and inspire a team to deliver exceptional results. If you're ready to take your career to the next level with a company that values innovation and growth, apply now to become our Regional Service Manager in the Northwest region.