Director Systems Engineering (ServiceNow SME)

Director Of Systems Engineering (ServiceNow Platform)

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role: Being a member of IT Enterprise Arch Data & Corp Tech team, the Director of Systems Engineering (ServiceNow Platform) is a senior technology leader accountable for engineering delivery, platform reliability, and operational excellence across the enterprise ServiceNow ecosystem. This role leads teams responsible for end-to-end delivery and run operations—including analysis, design, build, integration, testing, implementation, and production support—across key platform capabilities such as CMDB, ITSM, ITAM, ITOM, ITBM and DevSecOps. The Director partners closely with Architecture, Cloud Engineering, SRE, Application Engineering, Operations, Cyber, and Product teams to advance automation and AI-enabled capabilities, improve data quality and governance, and strengthen platform resiliency.

Your Primary Responsibilities:

• Platform strategy, roadmap & outcomes
• Engineering delivery & DevSecOps
• Operational excellence, resiliency & incident management
• CMDB data governance & platform stewardship
• Automation, innovation & AIOps
• Stakeholder partnership & executive communication
• People leadership & talent development

Qualifications:

• Experience: Minimum of 10 years of ServiceNow experience, including 4+ years of people management.
• Education: Bachelor's degree preferred and/or equivalent experience.
• Certifications: ServiceNow Certified Developer (CAD) (required); ServiceNow Certified Technical Architect (CTA) (required).

Talent Needed for Success:

• ServiceNow platform depth
• Enterprise platform engineering leadership
• Operational excellence & resiliency
• Business, communication & influence
• Domain knowledge

Leadership Expectations:

• Executive Presence
• Inclusive Leadership
• Strategic Thinking

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.