Director Systems Engineering

Director Of Systems Engineering For Observability

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

The Director of Systems Engineering for Observability area is a senior technology leader responsible for engineering delivery, platform reliability, and operational excellence of the enterprise observability ecosystem. This role leads teams responsible for designing, building, integrating, and operating observability capabilities across applications, infrastructure, cloud, and data platforms. Responsible for includes partnering closely with Architecture, SRE, Application Engineering, Operations, Cyber, and Product teams to ensure observability is engineered by default, aligned to enterprise standards, and delivers measurable improvements in resiliency, incident detection, and time to resolution.

Your primary responsibilities include:

• Leading multiple systems engineering teams responsible for observability tooling, integrations, telemetry pipelines, dashboards, and alerting capabilities across the enterprise.
• Owning the engineering lifecycle for observability capabilities, including design, build, automation, CI/CD integration, testing, release, and production support.
• Ensuring observability solutions are scalable, resilient, secure, and cloud-ready, supporting both legacy and modernized platforms.
• Acting as the engineering owner for core observability platforms (e.g., metrics, logs, traces, alerting, visualization), ensuring high availability, performance, and cost efficiency.
• Establishing and enforcing engineering standards for telemetry instrumentation, onboarding, alert quality, and dashboard design.
• Partnering with SRE, Event & Incident Management, and Operations teams to improve MTTD, MTTE, and MTTR through actionable alerts and end-to-end visibility.
• Using observability insights to proactively identify systemic risks, performance degradation, and capacity issues before client impact.
• Supporting major incident analysis and continuous improvement through observability-driven RCA and post-incident reviews.
• Driving automation-first engineering, including automated onboarding, alert lifecycle management, telemetry quality checks, and self-service capabilities.
• Enabling Open Telemetry-based instrumentation and modern observability patterns across new and modernizing applications.
• Identifying opportunities to leverage AI/ML and AIOps capabilities to reduce noise, detect anomalies, and enable predictive insights.
• Providing clear, outcome-focused updates to executive leadership on platform health, risks, delivery progress, and value realization.
• Building, mentoring, and retaining high-performing systems engineering teams across onshore and offshore models.
• Setting clear goals, accountability, and career development paths aligned to modern engineering and SRE practices.
• Fostering a culture of ownership, craftsmanship, and operational accountability.

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents needed for success include:

• Deep hands-on experience with observability platforms (e.g., Grafana, Splunk, Dynatrace, Datadog, OpenText, or equivalent).
• Strong understanding of distributed systems, cloud platforms, Kubernetes/OpenShift, networking, and enterprise infrastructure.
• Proven experience scaling platform engineering teams and delivering enterprise-wide capabilities.
• Experience operating in regulated, mission-critical environments with high reliability and resiliency expectations.
• Strong finance acumen, analytical and problem-solving skills, with the ability to think strategically and creatively.
• Excellent leadership and project management skills, with a track record of successfully driving large-scale transformation initiatives.
• Strong communication and influencing skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to navigate complex organizational dynamics and drive change.
• Knowledge of DTCC’s businesses and capital markets domains.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.