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Systems Engineer

CI0 Tech

Systems Engineer


CIO Technology Solutions | Tampa, FL


About CIO Technology Solutions


CIO Technology Solutions is a Tampa-based managed services provider serving clients across the U.S. since 2010. We prioritize security, reliability, and personal service. Our team works across a broad client base in healthcare, legal, financial services, construction, and professional services. If you do strong work and want to grow, there is a place for you here.


We offer 3 weeks of PTO accrued in your first year, Simple IRA matching, regular team events, and a culture that supports professional development at every level.


Position Summary


This role provides escalation-level technical support and maintenance for cloud-hosted and on-premises systems. You will resolve complex client issues, manage server and network infrastructure, support Microsoft 365 and Azure environments, and act as a technical lead on projects. You will work independently and as part of a team in a fast-paced MSP environment.


General Duties


  • Provide escalation helpdesk support and resolve problems with positive client experience
  • Monitor and respond to requests received through the IT helpdesk
  • Respond to scheduled and priority service tickets; update and resolve within SLA targets
  • Modify system configurations, utilities, software, and hardware settings per change control procedures
  • Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed closure comments
  • Assist with onboarding new clients and new users under managed agreements
  • Install, test, and configure workstations, peripheral equipment, and software (staging and onsite)
  • Perform workstation and server hardware and software upgrades as required
  • Participate in the after-hours on-call rotation
  • Document unique-to-client and systemic problem resolutions for team reference
  • Evaluate new or existing products and software as assigned
  • Support and troubleshoot Microsoft Windows Server, Exchange, and SQL environments
  • Provide technical guidance and mentoring to junior admins and support staff
  • Coordinate with the project manager to define scope, objectives, and timelines
  • Serve as technical liaison between the project team, clients, vendors, and stakeholders
  • Conduct post-project evaluations to identify lessons learned
Core Technical Skills
  • Microsoft Windows Server (current 3 versions), operations and domain support
  • Microsoft Exchange Server (current 3 versions), operations and user support
  • Microsoft SQL Server (current 3 versions), server operations
  • Azure solutions: Intune, Entra ID, Azure Virtual Desktop, and Azure Servers
  • Microsoft 365 administration
  • VMware and Proxmox virtualization: setup, configuration, and support
  • Network switching, VLAN configuration, Layer 2/3 (Cisco Small Business, Aruba Instant On, HPE, Fortinet switches)
  • TCP/IP, SNMP, DNS, DHCP, and related protocols (Barracuda Firewalls, Fortigate Firewalls, Cisco Firewalls)
  • Windows desktop operating systems (current 3 versions)
  • Microsoft 365 application suite
  • Windows Server Active Directory
  • ConnectWise PSA and NinjaOne RMM experience a plus (Configure patching, script deployment, Automation creation, vulnerability remediation)
  • Server hardware: staging, component installation, and configuration
  • Security tooling experience preferred: Huntress (MDR, ITDR, SIEM), DUO, DNSFilter, AutoElevate PAM,
Extended Skills
  • Cisco IOS, QoS, IP SLA, and related features
  • Windows Server, Exchange, and SQL migration and version upgrades, including domain migrations
  • Firewall configuration: BGP configuration, UTM setup, VPN tunnel setup, alerting, and reporting
  • Storage systems: SAN, NAS, iSCSI
Performance Goals
  • Meet or exceed individual SLA targets for ticket response and resolution, measured monthly and annually
  • Meet or exceed client satisfaction survey response rates and ratings
  • Meet on-call escalation SLA targets: response time, ticket creation, and time recording
  • Maintain accurate daily timesheet entries and submit by the weekly deadline
Education and Certifications
  • 4 years of IT support experience in a managed services environment required
  • Associate degree in Computer Technology or related field, or equivalent experience
  • CompTIA A+, Network+, or Security+ (or equivalent experience)
Azure Certifications (Strongly Preferred)
  • AZ-900 - Microsoft Azure Fundamentals
  • AZ-104 - Microsoft Azure Administrator
  • AZ-500 - Microsoft Azure Security Engineer
  • AZ-700 - Microsoft Azure Network Engineer


Additional Microsoft, Cisco, or VMware certifications are a plus.
Vacancy posted 1 hour ago
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