Systems Engineer

Systems Engineer

Position at Triage Partners, LLC

Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.

As a member of our team, you must be:

• Quality-driven – Trusted resources, providing quality services without question.
• Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
• Innovative – Providing solutions and critical thinking, with an innovative approach.

Description:

The Systems Engineer is responsible for providing advanced technical support and maintenance of computer desktops, servers, networks, and associated peripherals for both hosted and on-premises systems. In addition to resolving employee-reported issues and performing hardware and software installations, this role takes increased ownership of troubleshooting complex issues, supporting a geographically distributed workforce, and maintaining IT standards across field and remote environments.

This position also serves as the primary point of contact for Triage Partners' third-party Managed Service Provider (MSP), coordinating support, monitoring, and security-related activities to ensure reliable and secure IT operations.

Responsibilities:

• Provide advanced technical support and resolve problems while delivering a positive client experience
• Respond to scheduled service tickets; independently manage, prioritize, and resolve higher-complexity issues, including emergency and escalated tickets
• Support a large fleet of computers, hardware, and peripherals deployed in the field and at remote employee locations
• Troubleshoot, configure, deploy, and maintain laptops, desktops, mobile devices, and field hardware both on-site and remotely
• Serve as the primary point of contact for the third-party Managed Service Provider (MSP)
• Coordinate with the MSP on system monitoring, security alerts, patching, and incident response
• Manage escalation of issues to the MSP and ensure timely resolution and follow-up
• Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the MSP
• Manage network operations including troubleshooting connectivity issues, installing and maintaining routers and firewalls, adding/terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, and performing backups and restores
• Develop, maintain, and enforce technology policies, standards, procedures, and related checklists
• Troubleshoot workstations, networks, software applications, phones, copiers, and other technologies with minimal supervision
• Investigate user issues by gathering relevant facts, performing root-cause analysis, and collaborating with internal teams or vendors to resolve service issues
• Support and maintain internal and third-party applications
• Identify recurring issues and recommend system improvements to reduce support case volume and improve reliability
• Perform network monitoring diagnostics and proactive/preventative maintenance to ensure systems are operational and running at peak performance
• Execute change control procedures and independently modify system configurations, utilities, software, and hardware settings for assigned devices
• Assist with onboarding and off-boarding of employees and contractors, including provisioning, access control, and hardware deployment
• Oversee and maintain accurate asset management for IT hardware, software licenses, and field equipment
• Perform workstation hardware and software upgrades, refreshes, and replacements as required
• Provide guidance and technical support to Level I engineers when needed
• Be available after-hours, if required, for critical system issues or outages

Qualifications:

• Must be In Corporate Office in Tampa
• Bachelor's degree or equivalent combination of education and experience
• Microsoft certification(s) preferred
• 4–6 years of experience in computer operations, networking, and production support
• Experience working with third-party MSPs or external IT vendors
• Azure DevOps experience
• Experience supporting both in-office, field-based, and fully remote employees
• Proven ability to work independently and handle escalated technical issues
• Previous Experience with company acquisitions

Technical Skills:

• Strong understanding of basic networking terminology and concepts (LAN/WAN, VPN, firewalls, routing, DNS, DHCP)
• Experience coordinating security monitoring, alerts, and remediation with an MSP
• Strong experience supporting web applications and understanding web application architectures
• Advanced troubleshooting and debugging skills across hardware, software, and network systems
• Experience documenting user issues and performing root-cause analysis
• Competency in support processes, SLAs, issue resolution, monitoring, and metrics
• High proficiency with Microsoft technologies including:
• Windows Professional desktop operating systems
• Microsoft Office applications
• Microsoft Business applications (O365, Teams, Skype/Lync, Visio, etc.)
• Windows Server and Active Directory administration
• Network printer and scanner setup and support
• Experience supporting VPNs, remote access tools, and distributed environments

Skills and Abilities:

• Excellent oral and written communication skills
• Strong attention to detail and documentation
• Ability to communicate effectively with vendors and technical partners
• Ability to identify, analyze, and resolve problems efficiently
• Demonstrates critical and creative thinking
• Able to adapt quickly to changing priorities and environments
• Takes ownership of systems and outcomes

Perks of Working at Triage:

• Comprehensive benefits package, including but not limited to medical, dental, vision, and life
• 401K with Company Match
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Paid Sick Time
• Holiday Pay
• Paid Vacation Time
• Referral Program
• Career advancement opportunities
• Continuous training and personal development opportunities
• A quality Employee Recognition Program

Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process.