Front Office Specialist

Front Office Specialist

The Front Office Specialist provides patient care in a high-volume Ambulatory Surgery Center in accordance with established methods and techniques and conforms to recognized standards.

Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
• Greets patients and other health care providers; answers the telephones, schedules procedures/surgeries, verifies patient insurance coverage, acts as cashier for payments and co-payments; and prepares and orders medical charts.
• Answer inquiries from patients, providers, insurance companies and vendors regarding benefits, claim status, billing statements, authorizations and any other issues related to fee for service or managed care plans.
• Greet and check patients in, verifies current demographics and insurance coverage along with other documentation in a timely manner.
• Proactively monitors and manages provider schedules for accuracy.

Education/Licensure/Experience:

• One (1) year or more in a customer service-related industry with a preference that this experience is in a medical office setting. Requires a high school diploma

Knowledge and Skills:

• Ability to work well with providers, clinical staff and patients.
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work
• Excellent proven customer service skills
• Intermediate computer and telephone skills